Coordinator, Student Accounts

University of Denver; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Denver's Office of Student Billing is seeking a Coordinator to provide professional advising on tuition statements, payment options, and financial aid. The role also involves managing billing policies, cashiering operations, and related financial processes within the DU billing office.

The Coordinator will collaborate with students and families to craft affordable financial plans, assist in policy updates, and support revenue integrity through accurate deposits and account

Responsibilities

• Advises students and families on tuition statements, payment options, and financial aid.
• Manages billing policies, cashiering operations, including deposits, wire claiming, and bank reconciliation.

Skills

Advising students and families

Billing policies knowledge

Cash handling

Job description

The Office of Student Billing at the University of Denver works to assist students with all billing needs. The Office of Student Billing seeks to retain students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. The Office of Student Billing strives to inform and serve the DU community through effective and collaborative professionalism, by contributing to student financial competence through compassion and efficiency.

Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the team is guided by these University values: excellence, innovation, engagement, integrity and inclusiveness. The team provides fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our goals and processes are designed to retain a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and purpose.

Position Summary

The Office of Student Billing is responsible for the billing and collection of tuition-related charges, as well as the administration of institutional and Federal Perkins Loans. We work with students and their families to help obtain their educational goals at the University of Denver. Under the supervision of the Assistant Director of Student Billing, the Coordinator develops an expert knowledge of all billing policies and procedures associated to tuition and institutional/Federal Perkins accounts. The Coordinator provides professional advising service, including counseling students and parents regarding receiving tuition statements, credit disbursements, payment options and financial aid at DU. Applying thorough knowledge of institutional fund codes, the Coordinator also manages cashiering operations, including departmental deposits, wire claiming, and bank reconciliation. The Coordinator evaluates and assesses documented changes in financial circumstances that occur in a students' family during an academic year and exercises professional judgment in determining the students' ability to pay. They will also assist in the development of processes, including the creation/updating of office policy and procedures associated with programs in which they are involved.

Essential Functions

Provides Professional Advising Services:

• The Coordinator works with new and continuing students, families and members of the University of Denver community in a personalized way on all aspects of the billing process including fee assessment, financial aid disbursement, credit refunds and payment plans. The Coordinator works with DU students to craft a financial plan to make the University of Denver affordable.
• Requires knowledge of financial