Coordinator - Spa Office

HonorHealth; Scottsdale (AZ); On-site; USD 38,000 - 42,000; Full time

Job summary

HonorHealth is seeking a Spa Office Coordinator at Shea Medical Center in Scottsdale to greet clients and manage appointment scheduling and front-desk operations. The role supports essential spa and boutique services, including the breast pump rental program, and handles clerical tasks to maintain a smooth workflow.

Excellent customer service and at least 1 year of office or retail experience are required, with a day shift Tuesday–Friday and Saturdays.

Qualifications

• Excellent customer service experience required.
• 1 year office, customer service and/or retail experience required.

Responsibilities

• Greets clients and patients as the first point of contact for Essential Touch Spa and Boutique.
• Schedules initial spa and follow-up appointments and tracks no-shows/cancellations.
• Manages breast pump rental contracts, education on use, and equipment sanitization.
• Handles cash, performs basic financial duties, and supports clerical accounting tasks.
• Performs other duties as assigned by the department.

Skills

Customer service

Education

High School Diploma or GED

Job description

Primary City/State: Shea Medical Center - 9003 E Shea Blvd Scottsdale, AZ 85260

Category: Administrative Support

Shift: Day

Department: Essential Touch Spa

This position is afull-time, 40 hour a week position working Tuesday-Friday from 9am-6pm and Every Saturday, 9am-3pm

What We're Looking For: Excellent customer service experience

Why Join Us? Discover what makes HonorHealth a great place to work and grow in your career-watch our video here:

https://honorhealth.staging.jibeapply.com/

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Spa Office Coordinator serves as the first point of contact for all Essential Touch Spa and Boutique customers and promotes a welcoming atmosphere that enhances the quality of service and care standards offered to clients, patients, and family members. In addition, the Spa Coordinator performs a variety of cross-functional clerical and patient support duties to include telephone, registration of patients and clients, scheduling appointments, clerical administrative duties and/or data entry duties specific to the department functions.

ESSENTIAL FUNCTIONS

• Assists with guest service, cashiering and displaying and pricing merchandise, maintaining financial records and provides sales assistance to clients/patients.
• Performs a variety of scheduling and registration functions such as scheduling clients/patients for initial spa and follow-up appointments, tracks no-shows and cancelations and provides schedules to staff. Prepares and obtains forms for signature and creates electronic record(s) in the software system.
• Performs and manages registration, contracts and renewal of Breast pumps. Provides patients with the breast pump rental program and fee information, processes the pump rental contracts, provides direction on the use of the parts and pump equipment. Maintains and organizes the rental program contracts, calls and follows up with patients regarding the due date and payment of the Breast pump, cleans and sanitizes returned Breast Pumps.
• Assist with financial accountabilities such as prepares weekly bank deposit and batch receipts, balances deposit with posted batches, maintains balanced cash drawer, sorts all credit card transactions, scans all batch documents and deposit slips to accounting department and deposits cash and deposit slip to security in a timely manner.
• Performs other duties as assigned.

EDUCATION

• High School Diploma or GED Required

EXPERIENCE

• 1 year Office, customer service and/or retail experience Required

LICENSES AND CERTIFICATIONS

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