Coordinator, Resident Services

Harbor Group International; Miami (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in property management is seeking a Resident Services Coordinator to enhance resident experiences. This role involves providing exceptional customer service, managing resident communications, and ensuring smooth operations across properties. Ideal candidates will possess strong interpersonal skills and experience in property management. Join a dynamic team dedicated to fostering a welcoming community and delivering outstanding service. If you are passionate about creating a positive living environment and have the skills to resolve resident concerns effectively, this opportunity is for you!

Benefits

401(k) Plan with Employer Matching Contributions

Paid Personal Time & Holidays

Flexible Spending Accounts

Free Long-Term Disability

Free Life Insurance

Short Term Disability

Health Savings Account with Employer Contributions

Wellness Perks

Tuition Reimbursement

Employee Apartment Discount

Qualifications

• Minimum one year of experience in property management.
• High level of interpersonal and communication skills.

Responsibilities

• Serve as the single point of contact for all residents.
• Create and circulate various resident correspondence.

Skills

Customer Service

Conflict Management

Communication Skills

Tools

MRI Software

Microsoft Office Suite

Job description

MIRO BRICKELL, 255 SW 11th Street, Miami, Florida, United States of America Req #5965

Tuesday, May 6, 2025

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Job Title: Resident Services Coordinator

Status: Non-Exempt

JOB SUMMARY : In the Resident Services Coordinator role, you will be responsible for overall administrative and resident services support for each property you are assigned to.

ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

• Serve as the single point of contact for all residents; exhibit excellent customer service while investigating and resolving resident concerns.
• Process and type daily correspondence; post various notices at home when needed.
• Act as the information liaison between the Property Manager and residents.
• Create and circulate weekly, monthly, quarterly, and annual resident correspondence.
• Maintain an up-to-date resident call list.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum one year of experience in the property management industry
• High level of interpersonal, conflict management, and communication skills
• Knowledge and experience with MRI, a plus
• Comfort with Microsoft Office Suite

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement

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Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

• Job Family Multifamily Property Management
• MIRO BRICKELL, 255 SW 11th Street, Miami, Florida, United States of America