Coordinator, Resident Services

Harbor Group Management; Miami (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Resident Services Coordinator to provide exceptional administrative and resident services support. In this dynamic role, you will be the primary contact for residents, ensuring their concerns are addressed with excellent customer service. Your responsibilities will include processing correspondence, maintaining communication with the Property Manager, and creating resident communications. This position offers a supportive environment where your contributions will directly impact resident satisfaction and community engagement. Join a team that values your skills and offers competitive salaries, comprehensive benefits, and opportunities for professional growth.

Benefits

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching Contributions

Paid Personal Time & Holidays

Flexible Spending Accounts

Free Long-Term Disability

Free Life Insurance

Short Term Disability

Health Savings Account with Employer Contributions

Employee Apartment Discount

Tuition Reimbursement

Qualifications

• Minimum one year of experience in the property management industry.
• Excellent customer service and communication skills required.

Responsibilities

• Serve as the single point of contact for all residents.
• Process daily correspondence and maintain resident call lists.

Skills

Customer Service Skills

Interpersonal Skills

Conflict Management

Communication Skills

Education

Experience in Property Management

Tools

MRI Software

Microsoft Office Suite

Job description

Resident Services Coordinator

Job Title: Resident Services Coordinator

Division: Multifamily

Status: Non-Exempt

Job Summary

In the Resident Services Coordinator role, you will be responsible for overall administrative and resident services support for each property you are assigned to.

Essential Duties and Responsibilities

Include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

1. Serve as the single point of contact for all residents; exhibit excellent customer service while investigating and resolving resident concerns.
2. Process and type daily correspondence; post various notices at home when needed.
3. Act as the information liaison between the Property Manager and residents.
4. Create and circulate weekly, monthly, quarterly, and annual resident correspondence.
5. Maintain an up-to-date resident call list.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum one year of experience in the property management industry
• Excellent customer service skills
• High level of interpersonal, conflict management, and communication skills
• Knowledge and experience with MRI, a plus
• Comfort with Microsoft Office Suite

What We Offer

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement

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Veteran Friendly

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.