Bilingual Resident Manager I

Windsor Communities; Miramar (FL); On-site; USD 64,000 - 77,000; Full time

Job summary

Join a leading property management company as a Resident Services Manager, overseeing operations and enhancing resident experiences. This role involves managing move-ins, coordinating events, and ensuring a vibrant community atmosphere. You'll work closely with sales and service teams to deliver exceptional service and support. Opportunities for professional growth and comprehensive benefits await you.

Benefits

Comprehensive medical, dental, vision package

401k

PTO and paid sick time

Parental leave

Opportunities for professional growth

Qualifications

• 2-3 years sales experience in retail, hospitality, or multifamily settings.
• Experience in property management or related fields.

Responsibilities

• Oversee community operations and ensure resident satisfaction.
• Manage move-in processes and coordinate with service teams.

Skills

Sales

Bilingual Spanish

Customer Service

Communication

Education

Undergraduate Degree

Tools

Funnel CRM

Microsoft Office 365

Job description

Resident Manager I | Windsor at Miramar - Miramar, FL

Summary:

As the Resident Services Manager, you will oversee the community's operations, ensuring an exceptional resident experience and fostering community engagement. Your responsibilities include managing move-in satisfaction, lease renewals, and acting as the primary liaison to Support Services. Collaborate with Sales Leadership to facilitate smooth transitions from prospect to resident, organize resident events, and maintain an engaging social media presence to build a vibrant community.

Windsor Communities has received the 2024 Kingsley Excellence Award for four consecutive years, recognizing top-tier customer service.

Compensation:

• Hourly: Starting at $30.77 or $64,001 annually, with a range up to $38.46 based on experience and location.
• Bonus: Average monthly bonus potential of 20%, paid quarterly.
• Total Starting Annual Compensation Potential: $76,801 (including bonus).

Benefits:

• Comprehensive package including medical, dental, vision, 401k, PTO, paid sick and safe time, vacation, parental leave, holidays, and floating days.
• Opportunities for professional growth and development.

For more details, visit: Benefits!

Customer Focus:

• Respond promptly to resident issues, escalating as needed.
• Manage resident packages and facilitate move-in processes, including documentation and inspections.
• Conduct move-in orientations and follow-up communications to ensure satisfaction.
• Coordinate with Service Manager on work order processes and follow-ups.

Financial Management:

• Process invoices per procurement policies.
• Monitor expenses and adjust spending to meet budgets.
• Analyze variances and recommend actions.

Sales Strategy:

• Manage CRM queues and support prospect tours with signage and apartment prep.

Administrative Support:

• Oversee maintenance schedules, move-out notices, and related paperwork.
• Support the Prior Resident Support team and facilitate the TIDY program.

Role Expectations:

• Weekend work may be required based on site needs.
• Partner closely with the Service Manager to improve communication and processes.
• Proficiency in Microsoft 365 and knowledge of property management systems required.

Qualifications:

• 2-3 years sales experience in retail, hospitality, or multifamily settings; undergraduate degree preferred.
• Experience working in property management or related fields.
• Knowledge of Funnel CRM and Microsoft Office 365 required.
• Bilingual Spanish is required.

Windsor Communities offers training, mentoring, and growth opportunities. Join us and start your career today!

We are committed to creating exceptional experiences for residents and staff, guided by our core values: Accountable, Inclusive, Energizing, and Courageous. Windsor's mission is to develop communities where people feel truly cared for.

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Windsor Property Management Company is an Equal Opportunity Employer.