Resident Relations Manager - Noblesville, IN

Independence Realty Trust Inc.; Noblesville (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading real estate investment trust is seeking a Resident Relations Manager in Noblesville, IN. This role focuses on building strong relationships with residents across multiple communities, ensuring satisfaction and retention through exceptional service and effective communication. The ideal candidate will have a background in customer service or hospitality, with a commitment to enhancing resident experiences.

Benefits

Medical, Dental and Vision Insurance

Stock Awards

Discounted rent

3 weeks Paid Time Off

10 Paid Holidays

100% company paid Long-Term Disability

401k company match

Qualifications

• Minimum 3 years experience in a relations manager or customer service role.
• Proficiency in Microsoft Office and property management software.

Responsibilities

• Serve as primary contact for residents and resolve issues.
• Promote lease renewals and referrals among residents.

Skills

Customer Service

Relationship Management

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

Property Management Software

Job description

Resident Relations Manager - Noblesville, IN

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Resident Relations Manager - Noblesville, IN

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The Multi-Site Resident Relations Manager is responsible for building and maintaining strong relationships with the residents of multiple apartment communities in their assigned portfolio. You will handle resident issues and escalations, work with the General Manager and other departments to ensure the best resident experiences possible, and coordinate and participate in resident events and activities. Your goal is to achieve high satisfaction scores, high lease renewal rates, robust resident events, activities, a positive social media presence, and word of mouth advertising.

More About US: Independence Realty Trust, Inc (NYSE: IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. We’re currently managing over 36,000 apartment homes, 120+ communities, in over 30 markets and in 14 of the country’s most desirable states. IRT has a strong commitment to hiring the most talented industry professionals, which has resulted in record growth, making the Company one of the most respected and trusted within our industry.

A Typical Day

• Serve as the primary point of contact for the residents of multiple apartment communities and provide them with exceptional resident service.
• Resolve resident issues and complaints in a timely and professional manner and escalate them to the General Manager or other departments as needed.
• Work with the General Manager and other departments to ensure that the communities are well-maintained, and attractive and that the residents’ needs and expectations are met.
• Oversee resident retention and renewal process.
• Solicit feedback from residents and monitor satisfaction scores and trends.
• Promote lease renewals and referrals among residents and prospects.
• Maintain courteous, helpful demeanor with owners, residents, prospective residents, co-workers, vendors, etc.
  
  
  

What We Need From You

• Bachelor’s degree or equivalent experience in customer service, hospitality, or related field.
• A minimum of 3 years of experience as a relations manager, customer service manager, or similar role in apartment communities or other service-oriented industries.
• Proficiency in Microsoft Office and property management software.
• Must have a valid Driver’s License and dependable transportation.
• Ability to travel, day travel and overnight, up to 15%.
  
  
  

What IRT Living Offers

• Medical, Dental and Vision Insurance for individual and/or family
• Stock Awards granted in first year – All employees are owners of IRT
• Discounted rent available
• 3 weeks of Paid Time Off days (PTO) in first year
• 10 Paid Holidays
• 100% company paid Long-Term Disability, Life and AD&D Insurance
• 100% company match on employee 401k contributions; up to 4% of salary
• Staff Appreciation events and many other company celebrations
  
  
  

We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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