Coordinator Research Clinic Program Support-Center For Rehabilitation Rsrch

The MetroHealth System (Cleveland, OH); Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

The MetroHealth System in Cleveland, OH, is seeking a Research Scheduling Coordinator to coordinate visits for participants in clinical trials, arrange transportation, and greet patients at the Old Brooklyn Campus.

You will triage service requests to the proper provider, assist with scheduling, and ensure billing and paperwork are completed to support timely patient visits while upholding our customer service standards.

Qualifications

• Three years of clinical office experience with knowledge of medical terminology.
• Experience with filing systems, word processing software packages and computerized scheduling.
• Ability to coordinate multiple professional staff and interact with insurance companies.
• Understanding of managed care paperwork and billing procedures.

Responsibilities

• Coordinate research visits and participant scheduling.
• Arrange Lyft or other transportation for participants.
• Greet patients at the office entrance.
• Triage service requests/medical issues to providers.
• Uphold MetroHealth System mission, vision, values, and customer service standards.

Skills

Clinical office experience

Medical terminology

Filing systems

Word processing

Computerized scheduling

Interpersonal skills

Managed care understanding

Insurance coordination

Education

High School diploma or GED

Tools

HIS

Job description

Location: MetroHealth Old Brooklyn Campus

Biweekly Hours: 80.00

Shift: 8-4:30

Summary

Coordinates research visits for participants in clinical trials including scheduling; arranging Lyft (or other) transportation for research participants; greets patients at the office entrance. Assists with the disposition of scheduling of participant appointments. Triages service requests/medical issues to the proper provider. Upholds the mission, vision, values and customer service standards of The MetroHealth System.

Qualifications

Required: High School graduate or passage of a high school equivalency exam. Three years of clinical office experience with knowledge of medical terminology, filing systems, word processing software packages and computerized scheduling. Experience coordinating multiple professional staff members. Must demonstrate appropriate (i.e. nonjudgmental, flexible) interpersonal skills to work with social high-risk family populations. Must demonstrate an ability to understand issues related to managed care on an on-going basis, interact with insurance companies and vendors, and ensure that appropriate paperwork is completed on a timely basis to facilitate patient visits. Must have an understanding of all appropriate billing procedures to complete billing forms for reimbursement. Preferred: Knowledge of HIS. Physical Demands: May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate face-to-face, via phone, email, and other communications. Ability to read job-related documents. Ability to use a computer.