Coordinator Research Clinic Program Support-Center For Rehabilitation Rsrch

MetroHealth; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

The MetroHealth System in Cleveland, Ohio, is seeking a clinical research scheduling assistant at MetroHealth Old Brooklyn Campus to coordinate participant visits for trials and arrange transportation. You will greet patients at the entrance, assist with appointment scheduling, and triage requests to the proper provider.

Strong communication and organizational skills are essential to support diverse, high‑risk populations and uphold MetroHealth’s mission and customer service standards.

Qualifications

• High School diploma or GED required with related experience preferred.
• Minimum three years of clinical office experience; knowledge of medical terminology, filing, scheduling software, and billing procedures.
• Ability to coordinate multiple staff and work with high-risk populations; strong interpersonal skills.
• Familiarity with HIS and general computer use is required.

Responsibilities

• Coordinate research visits for clinical trials and schedule participant appointments.
• Arrange Lyft or other transportation for research participants.
• Greet patients at the office entrance and assist with check-in.
• Triage service requests/medical issues to the appropriate provider and uphold MetroHealth standards.

Skills

Customer service

Interpersonal skills

Scheduling coordination

Communication

Multi-tasking

Education

High School diploma or GED

Tools

HIS (Hospital Information System)

Job description

Location:

MetroHealth Old Brooklyn Campus

Biweekly Hours:

80.00

Shift:

8-4:30

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary:

Coordinates research visits for participants in clinical trials including scheduling; arranging Lyft (or other) transportation for research participants; greets patients at the office entrance. Assists with the disposition of scheduling of participant appointments. Triages service requests/medical issues to the proper provider. Upholds the mission, vision, values and customer service standards of The MetroHealth System.

Qualifications:

• High School graduate or passage of a high school equivalency exam. Three years of clinical office experience with knowledge of medical terminology, filing systems, word processing software packages and computerized scheduling. Experience coordinating multiple professional staff members. Must demonstrate appropriate (i.e. nonjudgmental, flexible) interpersonal skills to work with social high-risk family populations. Must demonstrate an ability to understand issues related to managed care on an on-going basis, interact with insurance companies and vendors, and ensure that appropriate paperwork is completed on a timely basis to facilitate patient visits. Must have an understanding of all appropriate billing procedures to complete billing forms for reimbursement.
• Knowledge of HIS.
• Physical Demands: May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate face-to-face, via phone, email, and other communications. Ability to read job-related documents. Ability to use a computer.