Clinical Trials Scheduler & Patient Care Coordinator

The MetroHealth System (Cleveland, OH); Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

The MetroHealth System in Cleveland, OH, is seeking a Research Scheduling Coordinator to coordinate visits for participants in clinical trials, arrange transportation, and greet patients at the Old Brooklyn Campus.

You will triage service requests to the proper provider, assist with scheduling, and ensure billing and paperwork are completed to support timely patient visits while upholding our customer service standards.

Qualifications

• Three years of clinical office experience with knowledge of medical terminology.
• Experience with filing systems, word processing software packages and computerized scheduling.
• Ability to coordinate multiple professional staff and interact with insurance companies.
• Understanding of managed care paperwork and billing procedures.

Responsibilities

• Coordinate research visits and participant scheduling.
• Arrange Lyft or other transportation for participants.
• Greet patients at the office entrance.
• Triage service requests/medical issues to providers.
• Uphold MetroHealth System mission, vision, values, and customer service standards.

Skills

Clinical office experience

Medical terminology

Filing systems

Word processing

Computerized scheduling

Interpersonal skills

Managed care understanding

Insurance coordination

Education

High School diploma or GED

Tools

HIS

Job description

The MetroHealth System in Cleveland, OH, is seeking a Research Scheduling Coordinator to coordinate visits for participants in clinical trials, arrange transportation, and greet patients at the Old Brooklyn Campus.

You will triage service requests to the proper provider, assist with scheduling, and ensure billing and paperwork are completed to support timely patient visits while upholding our customer service standards.