Patient Services Rep PRN- Old Brooklyn

MetroHealth; Cleveland (OH); On-site; USD 32,000 - 52,000; Part time

Job summary

MetroHealth is seeking staff for Ambulatory Care Enterprise operations, providing front-line support for patient registration and data handling to ensure accurate scheduling and authorization for services. The role requires handling diverse patient demographics and payor information while upholding MetroHealth's customer service standards.

Located at the West region facilities, this PRN leave/call-off/vacation coverage role supports daily operational needs by processing registrations and

Qualifications

• HS Diploma or passage of a high school equivalency exam.

Responsibilities

• Gathers and analyzes patient demographic and payor data to achieve optimal reimbursement for the MetroHealth System (MHS).
• Ensures appropriate patient registration, scheduling, precertification and authorization for services.
• Upholds the standards of the system wide customer service standards of the Metro Health System.

Skills

Customer service

Communication

Cultural competency

Attention to detail

Education

HS Diploma or GED

Job description

Location: MetroHealth Old Brooklyn Campus
Biweekly Hours: 0.01
Shift: PRN leave/call off/vacation coverage for west region (OBC, WP, OHC, W150th, WCP)

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Serves as preliminary contact for the Ambulatory Care Enterprise. Gathers and analyzes patient demographic and payor data to achieve optimal reimbursement for the MetroHealth System (MHS). Ensures appropriate patient registration, scheduling, precertification and authorization for services. Upholds the standards of the system wide customer service standards of the Metro Health System.

Qualifications

• HS Diploma or passage of a high school equivalency exam.

Possesses one of the following

• One year of work experience in medical billing or patient registration.
• Education related to medical billing or patient registration from an accredited institution.
• Possess current certification as a Certified Healthcare Access Associate (CHAA).

All qualified applicants must pass the PSR pre-employment screening test with a score of 75% or better and the post-employment test of 80% or better.

Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.

Preferred

• Two years relevant work experiences and/or education.

Physical Requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods. See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction.
• Finger dexterity to operate office equipment is required.
• May need to lift up to twenty-five (25) pounds on occasion.
• Ability to communicate in face-to-face, phone, email, and other communications.
• Ability to see computer monitor and departmental documents.