Customer-Focused QA Coordinator

Hilton Grand Vacations; Myrtle Beach (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance from

401(k) with company match

Stock purchase program

Paid Time Off

Discount travel programs

Job summary

Hilton Grand Vacations is seeking a Quality Assurance Coordinator to manage contract documents and serve as the customer liaison for follow-up on incomplete paperwork and funds for new purchases.

The role requires at least 1 year of customer service experience, a high school diploma or GED, and a valid Notary license. Proficiency in Excel and flexible scheduling are essential to support sales and QA workflows.

Qualifications

• Minimum 1 year of customer service experience.
• High School Diploma or GED.
• Valid Notary License or the ability to acquire a license.
• Demonstrated proficiency in Microsoft Excel.

Responsibilities

• Sort and prepare accurate order of contract documents for new and upgrading owners.
• Act as a communication liaison between the Sale Support team and leadership during deal submissions.
• Monitor and record customer cancellation letters and assist in processing those cancellations.
• Oversee appointment scheduling workflows and QAS assignments for sale submissions.
• Coordinate and oversee site date reporting, encompassing all pending contracts and financial data.
• Review mail-out contracts for accuracy prior to mailing.
• Oversee call handling and respond to incoming calls directed to the Quality Assurance team.
• Stock items for the day, including lifting boxes up to 20 pounds.
• Maintain inventory and supplies for the QA department.
• Assist with various projects within the QA department.

Skills

Customer service

Numerical ability

Attention to detail

Microsoft Excel

Education

High School Diploma or GED

Notary License

Tools

Microsoft Excel

Job description

Hilton Grand Vacations is seeking a Quality Assurance Coordinator to manage contract documents and serve as the customer liaison for follow-up on incomplete paperwork and funds for new purchases.

The role requires at least 1 year of customer service experience, a high school diploma or GED, and a valid Notary license. Proficiency in Excel and flexible scheduling are essential to support sales and QA workflows.