Coordinator, Patient Access

NeighborHealth; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established community health center is seeking a Patient Access Coordinator to enhance patient experiences through effective training and support of registration staff. In this dynamic role, you will be instrumental in scheduling appointments, managing communications, and ensuring seamless operations within the clinical team. This position offers a unique opportunity to contribute to the well-being of the community while working in a fast-paced environment. The ideal candidate will have excellent communication skills, proficiency in various technologies, and a passion for patient care.

Benefits

Medical, dental, and vision coverage

Life and disability insurance

401(k) retirement plan

Tuition reimbursement

Flexible spending and transportation accounts

Paid holidays, vacations, sick, and personal time

Generous staff development benefit

Excellent malpractice coverage

Pet insurance

Qualifications

• At least two years of experience in health care with a focus on patient experience.
• Bilingual skills required (Spanish/English).

Responsibilities

• Mentor and train registration staff on policies and procedures.
• Schedule appointments and manage patient inquiries professionally.
• Verify insurance and assist patients with their needs.

Skills

Communication Skills

Technology Proficiency

Multi-tasking

Education

High School Diploma or G.E.D.

Tools

Windows

Epic

Workday

RTE

MassHealth portal

Job description

Coordinator, Patient Access page is loaded

Coordinator, Patient Access

Apply locations East Boston time type Full time posted on Posted 3 Days Ago job requisition id R0006452

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page .

Time Type:

Full time

Department:

Registration

All Locations:

20 Maverick Square – Cradock Building

Position Summary:

The Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices. The Patient Access Coordinator knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices. The Patient Access Coordinator acts as a role model to all Patient Access Representatives. Duties and Responsibilities:

• Acts as a mentor to new and existing registration staff.
• Works with supervisor to orient and train new staff to department policies, procedures and workflow.
• Schedules appointments for all patients as requested by the patient or provider.
• Sets up the recalls for returning patients as instructed by the provider
• Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.
• Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team
• Manages all incoming and outgoing in basket messages
• Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team
• Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.
• Utilizes Dental/Optical software according to the department
• Verify insurance in advance and same day.

Skills/Abilities

• Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.
• Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal
• Demonstrate flexibility while being able to multi task and in a fast-paced environment.

Experience

• At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.

Education

• High School Diploma or G.E.D. required
• Bilingual skills required (spanish/english)
• Maintain annual CAC certification

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• And much more.

Pay Range

19.55 up to 29.33 based on experience

NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

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