Manager - Patient Access, Transplant

University of Virginia; Charlottesville (VA); On-site; USD 76,000 - 123,000; Full time

Job summary

An established industry player is seeking a Manager of Access to enhance patient and physician scheduling efficiency. This pivotal role involves overseeing a dedicated scheduling team, ensuring adherence to performance standards, and implementing best practices across the Health System. The ideal candidate will collaborate with various teams to develop effective workflows and maintain strong relationships with executive leaders. If you are passionate about improving patient access and have a background in healthcare management, this opportunity is perfect for you.

Qualifications

• 3 years of experience in a medical background in outpatient/ambulatory settings.
• Bachelor's Degree required; Master's preferred.

Responsibilities

• Oversee scheduling team performance and ensure standards are met.
• Collaborate on appointment tracking and workflow development.
• Lead team meetings to review risks and progress.

Skills

Team Management

Scheduling Systems

Patient Access Standards

Collaboration

Communication

Education

Bachelor's Degree

Master’s Degree

Tools

Epic Systems

Job description

The Manager - Access primarily manages the scheduling function of the team by implementing standards, systems, and processes to improve patient and referring physician access, as well as clinician satisfaction with scheduling activities across the Health System. The Manager - Access ensures the scheduling team and unit meet or exceed performance standards focused on patient and referring physician access, correct provider assignment, and the capture of pre-appointment medical records, referrals, patient demographics, insurance, and other relevant financial information.

1. Oversee the performance of the scheduling team and departments/service locations, ensuring they meet or exceed performance standards.
2. Collaborate to develop an appointment tracking mechanism and workflow to follow critical tasks in sequential order, such as appointments, referrals, records, insurance, and pre-authorizations.
3. Serve as a point of contact for communication and accountability regarding the design and implementation of Access for the respective team.
4. Implement and maintain Health System Access standards related to provider appointment templates, scheduling algorithms, and medical record requests within the team.
5. Provide input on overall Health System patient access standards.
6. Continuously review current practices and implement best practices.
7. Establish and onboard an Access support team.
8. Utilize feedback loops and coordinate with the Access and Epic teams, particularly Cadence.
9. Contribute to the design and implementation of the Access operating model and scheduling process designs for the team.
10. Establish and maintain relationships with executive leaders and care providers across the enterprise and within the team to gain buy-in and organizational alignment for Access initiatives.
11. Support the Epic design and build teams in process redesign and implementation.
12. Lead regular team meetings with administrative and physician leaders to review risks, issues, and progress during team implementation.
13. Coordinate with Clinic Managers and providers to understand clinical operations and meet patient, clinic, and Access needs.
14. Oversee scheduling performance, ensuring adherence to Access standards.
15. Assist in removing barriers to help the team achieve milestones.
16. Implement work products developed by Access design and implementation teams.
17. Support the annual budget process for patient-friendly access initiatives.
18. Build consensus among team members and clinical/operational leaders to gain buy-in on critical decisions, in consultation with Revenue Cycle leadership.
19. Perform other duties as assigned.

Position Compensation Range: $76,398.40 - $122,241.60 annually.

Minimum Requirements

Education: Bachelor's Degree required or obtained within 3 years of hire; Master’s Degree preferred.

Experience: 3 years of medical background in outpatient/ambulatory setting.

Licensure: None required; Licensed Registered Nurse in Virginia preferred.

Physical Demands

This is primarily a sedentary role involving extensive desktop computer use. Occasional travel for meetings and programs may be required.

The University of Virginia, including UVA Health System (comprising UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group, and the Claude Moore Health Sciences Library), is committed to diversity and equal opportunity employment. All qualified applicants will be considered without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, or family medical or genetic information.