Coordinator Patient Access

NeighborHealth; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Ein etabliertes Gesundheitszentrum sucht einen engagierten Koordinator für den Patientenservice, der als Bindeglied für Patienten fungiert. In dieser Rolle sind Sie für die Buchung, Stornierung und Umbuchung von Terminen verantwortlich und sorgen dafür, dass die Patienten eine hervorragende Erfahrung machen. Sie arbeiten in einem dynamischen Team und nutzen moderne Technologien, um Informationen zu verwalten und einen reibungslosen Ablauf zu gewährleisten. Wenn Sie eine Leidenschaft für den Kundenservice haben und Teil eines Teams sein möchten, das sich für die Gesundheit der Gemeinschaft einsetzt, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische, zahnärztliche und visuelle Versorgung

Lebens- und Invaliditätsversicherung

401(k) Altersvorsorge

Studiengebührenrückerstattung

Flexible Ausgaben- und Transportkonten

Bezahlte Feiertage, Urlaub und persönliche Zeit

Großzügige Entwicklungsmöglichkeiten

Ausgezeichnete Berufshaftpflichtversicherung

Haustierversicherung

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder in der Verwaltung.
• Kenntnisse in medizinischer Terminologie sind von Vorteil.

Responsibilities

• Buchung, Stornierung und Umbuchung von Terminen für Patienten.
• Dokumentation von Telefonanfragen und RX-Nachfüllanfragen.

Skills

Kundenservice

Verwaltung

Bilingual (Spanisch/Englisch)

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

HS Diploma/GED

Tools

Epic (Elektronische Patientenakte)

Microsoft Office Suite

Job description

Join to apply for the Coordinator Patient Access role at NeighborHealth

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

Time Type: Full time

Department: Pediatrics

All Locations: 10 Gove Street – Taylor Building

Position Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team, you will interact in a professional, friendly, and welcoming manner while capturing accurate information to provide a superior customer experience. The Patient Access Coordinator will book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.

Schedule: Monday - Friday, 8:00AM - 5:00PM, including evening, weekend, and holiday rotations

Essential Duties and Responsibilities:

1. Check-out appointments and create follow-up visits or recalls.
2. Book, cancel, and/or reschedule appointments as needed for walk-in patients.
3. Answer phones.
4. Document clear and concise telephone encounters or RX refill requests and route appropriately.
5. Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:

1. HS Diploma/GED.
2. Minimum of 1 year customer service and/or administrative experience.
3. Excellent written and verbal communication, judgment, and problem-solving skills.
4. Bilingual fluency in Spanish/English required.
5. Knowledge of medical terminology and experience working with electronic medical record technology is a plus.
6. Proficient in Microsoft Office Suite.

Benefits:

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• And much more.

Pay Range: $19.55 up to $29.33 based on experience

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care