Coordinator, Patient Access SE

NeighborHealth; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking community health center as a Coordinator in Patient Access. In this vital role, you'll be responsible for ensuring smooth operations within the Dental department, providing exceptional customer service, and facilitating patient scheduling. Your bilingual skills will enhance communication with patients, while your ability to thrive in a fast-paced environment will contribute to the overall success of the health center. This position offers a unique opportunity to make a meaningful impact on the well-being of the local community. If you're passionate about healthcare and customer service, this role is perfect for you!

Qualifications

• One year of customer service experience preferred, ideally in a medical setting.
• Bilingual in English and Spanish required for effective communication.

Responsibilities

• Perform registration and scheduling activities in the Dental department.
• Provide exceptional customer service and manage patient flow efficiently.
• Process co-payments and handle cash following company protocols.

Skills

Bilingual in English and Spanish

Customer service skills

Judgment and problem-solving skills

Ability to work in a fast-paced environment

Education

High School Diploma or G.E. Equivalent

Job description

Coordinator, Patient Access SE

Apply locations: 1601 Washington Street

Time Type: Full time

Posted on: Posted 12 Days Ago

Job Requisition ID: R0006305

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth: Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

Department: Dental

Position Summary: Primarily performs all registration and scheduling related activities in the Dental department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, they support Dental operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls, messages to providers, and outreach calls to patients by provider request. The goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End location. A successful candidate would demonstrate superior customer service, written and verbal communication, judgment and problem-solving skills.

Job Specific Functions:

• Appropriately schedules, cancels, and or reschedules appointments for Dental Department
• Appropriately creates telephone and refill encounters and routes to the appropriate pools
• Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service
• Knowledge of “red flag”/urgent symptoms
• Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs
• Follows the check in/registration guidelines
• Follows check out guidelines
• Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol
• Monitors waiting rooms
• Process UDS, Privacy Notice, Consent to Bill/Treat forms, Care Partner forms, PHQ9, MVA/WC forms.
• Faxing sorting and distribution
• Complete required work queues for Dental department
• Completes the in basket/staff messages request from providers
• Scanning medical history/documents
• Complete reminder calls

Qualifications:

Skills/Abilities:

• Bilingual in English and Spanish required.
• Demonstrates ability to work in a fast-paced environment performing multiple tasks simultaneously.

Experience:

• One year of customer service experience; previous experience in health insurance or medical setting strongly preferred.

Education:

• High School Diploma or G.E. Equivalent.

Physical Environment:

• Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.

Rate: $21/hr