Director of Student Success (3SSR26)

Doc PersonalBeratung GmbH; South Carolina; On-site; USD 75,000 - 110,000; Full time

Job summary

Aiken Technical College seeks a dynamic leader to direct the Student Success and Testing Centers, overseeing tutoring, assessment, coaching, career and intervention services that support student persistence and graduation.

The role includes supervising staff, coordinating scheduling, developing programs such as first-year experience, using data to drive improvements, and collaborating with faculty to align services with coursework.

Qualifications

• Bachelor's degree and experience in student services programs.
• Master's degree and five years of progressive leadership in student services preferred.

Responsibilities

• Directs and manages day-to-day operations of Student Success and Testing Centers.
• Supervises staff involved in tutoring, assessment, coaching, career, and intervention duties.
• Oversees scheduling, services promotion, and quality assurance of staff communications.
• Collaborates with faculty/admin to ensure services support course content and outcomes.
• Assists with first-year experience programs and related courses as needed.
• Leverages technology to collect data, generate reports, and improve efficiency.
• Engages in planning, budgeting, and resource allocation for the department.
• Stays current on higher-ed initiatives to enhance student learning environments.

Skills

Student success

Tutoring

Assessment

Coaching

Career services

Intervention

Data reporting

Education

Bachelor's degree

Master's degree (preferred)

Job description

DUTIES AND RESPONSIBILITIES:

• Directs and manages the day-to-day operations of the Student Success and Testing Centers, which include functions involving tutoring, assessment, coaching, career, and intervention services that support student success, persistence, retention, and graduation. Assists in developing and implementing the College's retention and intervention efforts.


• Supervises student success department staff involved in tutoring, assessment, coaching, career, intervention, student success, and retention duties, provides regular training and guidance to ensure a high-quality student learning and assessment experience, and maintains a positive work environment.


• Oversees services to include staff scheduling, promoting services and resources, assisting students, assessing services' effectiveness, and ensuring that College and division communications, academic programs, initiatives, and standard operating procedures are shared with and understood by staff.


• Collaborates and communicates with faculty and administration regarding subject matter content to ensure services support academic course content, educational outcomes, and assessment. Creates and offers relevant sessions, boot camps, workshops, and other student success and assessment services when needed.


• Assists with designing and implementing the College’s first-year experience program, which may include College Skills courses and the teaching of course(s) when needed.


• Leverages technology solutions to support students' services and maximize communication, data collection, management, and efficiency. Uses systems to evaluate service utilization through a variety of reports and surveys. Ensures that reports and other required documentation are developed according to requirements and within established timelines of the division and policies and procedures. Responsible for strategic planning, assessments, budget, and resource allocation related to the Student Success Department.


• Maintains a current understanding of research and initiatives that impact higher education and student development, specifically in tutoring, assessment, coaching techniques, and career services. Uses best practices to develop services and strategies to proactively address the quality of students’ learning and assessment environments. Participates in orientations, workshops, college information sessions, and other related events as assigned. Participates in campus activities, serves on College committees, and performs other duties as assigned.

Bachelor's degree and experience in student services programs.

Master's degree and five (5) years of progressive experience in managing college academic success departments, retention, intervention, and assessment initiatives is preferred.

Aiken Technical College is an equal opportunity employer committed to having diversity throughout the College. Any requests for reasonable accommodation to apply for this position should be directed to Human Resources by calling 803-508-7497, or writing to the above address. Requests for accommodations must be made by the above-stated deadline. South Carolina is making our Veterans a priority for employment in state agencies and institutions.