Coordinator of Eye Care Services

Western University of Health Sciences; California (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible work environment

Generous paid time off

Job summary

An educational institution focused on health sciences is seeking a Coordinator of Eye Care Services. In this role, you will support patient care and clinical education through management of optical services, optometric assisting, and billing. Candidates should have computer proficiency, excellent communication skills, and a high school diploma with related experience in optometry. This is a full-time position located in California offering competitive salaries and comprehensive benefits.

Qualifications

• 3-5 years' experience in an optometric clinical practice or institutional setting.
• Must be effective at prioritizing and completing complex tasks.
• Bilingual (English/Spanish) highly preferred.

Responsibilities

• Provides direct patient care for spectacle frame and lens selection.
• Assists patients with ophthalmic materials.
• Schedules appointments and verifies insurance eligibility.

Skills

Proficient computer skills

Excellent verbal and written communication

Knowledge of optical services

Mathematical ability

Leadership skills

Ability to multi-task

Education

Graduate Equivalency Diploma or High School Diploma

Job description

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.

At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.

Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.

Position Title

Coordinator of Eye Care Services

Position Control Number

S00760

Type of Position

Staff

Position Status

Full‑time

Campus

California

Department

2017‑Eye Care Institute‑ ECI LA

Job Summary

To support the delivery of patient care services and clinical education through the management of the optical services, optometric assisting, and billing in the WesternU Eye Care Institute (ECI).

Knowledge, Skills and Abilities

• Proficient computer skills necessary to create documents, spreadsheets, tables, and/or forms in Word, Excel, PowerPoint, Acrobat Professional, EMR/EHR software programs and any other software programs as required by the position with the ability to learn various software programs used within the College of Optometry and Eye Care Institute.
• Excellent verbal and written communication skills. Ability to interact well with patients, staff, students, faculty, administration, and outside constituents in a highly responsive manner. Must be culturally sensitive and maintain confidentiality.
• Must be effective at prioritizing and completing complex and time sensitive tasks.
• Knowledge of optical services and optical business practices.
• Knowledge of proper and safe handling and use of equipment and instruments used in an optometric office.
• Mathematical ability to add, subtract, divide, multiply, calculate percentages.
• Must be a self‑assured, experienced leader who is able to interact with senior executives, anticipate potential problems, and initiate solutions. Must be able to manage a crisis with upset customers or calm a faculty member, doctor, staff member, or student.
• Must be able to multi‑task in a fast‑paced environment and be flexible with job assignments.
• Basic knowledge of optical services and optical business practices. Ability to manage business aspects of an optical service and ability to provide direct patient care for optical services.
• Level of familiarity with optical service terminology and optometric patient care terminology.

Required Qualifications

• Education: Graduate Equivalency Diploma or High School Diploma required.
• Experience: Three to five years’ experience in an optometric clinical practice or institutional setting or any combination of education, training or experience that provides the required knowledge, skills and abilities.

Preferred Qualifications

• Certified optician or paraoptometric technician preferred.
• Bilingual (English/Spanish) highly preferred.

Key Responsibilities

• Provides direct patient care for spectacle frame and lens selection, fitting, ordering, verification, and dispensing. Assists and triages patients with any concerns with ophthalmic materials. Provides basic frame repairs.
• Assists patients in the selection of ophthalmic materials, performs all necessary measurements, completes all ordering, and inputs necessary information into the EHR system.
• Verifies accuracy of ophthalmic materials when received from the optical laboratory, assures timely notification of receipt of materials to patients and dispenses and adjusts ophthalmic materials to patients.
• Implements the business aspects of the optical service including stocking, ordering, inventory, display, direct and third‑party billing.
• Under the supervision of the optometrists, assists patients in the selection of low vision assistive devices as well as the obtaining of measurements, ordering, verification, dispensing and training of the patient in the use of low vision assistive devices.
• Completes documentation necessary for spectacle, contact lens, and custom low vision assistive device orders. Orders and verifies contact lenses for diagnostic use and patient dispensing. Coordinates appointment scheduling for contact lens dispensing.
• Provides basic frame repairs.
• Assists with pre‑testing procedures/measurements.
• Provides clinical education in optical services to students enrolled in the College of Optometry.
• Calibrates, cleans and maintains ophthalmic equipment and instruments. Stocks exam rooms with supplies, instruments and equipment.
• Completes monthly inventory and submits clinic resupply information to the Director of Operations.
• Manages optical invoices and assists with payment processes for Department of Rehabilitation Services.
• Performs other duties as assigned. The University/College reserves the right to add or change duties at any time.

Clinical Front Office

• Schedules appointments and verifies insurance eligibility and benefits for patients.
• Completes patient check‑in procedures including assisting patients with registration forms and paperwork.
• Collects patient payments, issues receipts and posts payments into the EHR system.

Posting Details

• Typical work week is Monday – Friday 8 AM – 5 PM. Some nights and weekends required.
• Open until filled: Yes.

We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work‑life harmony is positive and achievable. We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits.

• Our faculty, staff, and administrators are 100% focused on student success.

• Our University culture creates the context for a nurturing and supportive environment.

• Faculty, staff, and students can expect to make deep, personal relationships within the University community.

• As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.

• WesternU’s core value of humanism encourages all to bring their whole self in all that they do.

• We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!

Pay Transparency Act

Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.

Equal Opportunity Statement (EEO)

It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.

Required Documents

• Resume

Optional Documents

• Cover Letter
• Curriculum Vitae
• Letter of Recommendation #1
• Letter of Recommendation #2
• Letter of Recommendation #3
• Additional Applicant Document

Supplemental Questions

• * How did you hear about this employment opportunity? Please provide the name of the website, individual, or organization.

  (Open Ended Question)

• 309 E. Second St.
  Pomona, CA 91766‑1854
  (909) 623‑6116
• (909) 706‑3000
• COMP‑Northwest:
  200 Mullins Dr.
  Lebanon, OR 97355‑3983
  (541) 259‑0200
  
  CHS‑Northwest:
  2665 S. Santiam Highway,
  Lebanon, OR 97355
  (541) 259‑0440
• COMP‑Northwest:
  (541) 968‑4840
  CHS‑Northwest:
  (541) 954‑7900

Posting Information

• Posting Number: S01700
• Posting Date: 09/30/2025
• Close Date: 09/30/2026
• Open Until Filled: Yes