Optical Technician

Western University of Health Sciences; Pomona (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Western University of Health Sciences in Pomona, CA seeks an Optical Technician to support the Eye Care Institute. You will provide direct patient care for spectacle frame and lens selection, fittings, and dispensing, while maintaining accurate ophthalmic materials and timely communication with patients.

Responsibilities include assisting with contact lens orders, inputting data into the EHR, and supporting optical services education for students.

Qualifications

• High School Diploma or GED required.
• Three to five years’ experience in an optometric clinical practice or institutional setting or equivalent.

Responsibilities

• Provides direct patient care for spectacle frame and lens selection, fitting, ordering, verification, and dispensing.
• Verifies ophthalmic materials accuracy upon receipt from the optical lab and notifies patients as needed.
• Orders and verifies contact lenses for diagnostic use and patient dispensing; coordinates contact lens appointments.

Skills

Computer skills

EMR/EHR software

Mathematical ability

Language ability

Crisis management

Communication skills

Multi-tasking

Optical service knowledge

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Acrobat Pro

EMR/EHR software

Job description

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.
At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.
Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.

Position Title

Position Control Number

Position Control Number 100246

Type of Position

Type of Position Staff

Position Status

Position Status Full-time

Campus

Campus Patient Care Center-Pomona, CA

Position Location

Position Location California

Department

Department 2015-Eye Care Institute

Job Summary

Under the general direction of the Director of Clinical Operations, support the delivery of patient care services and clinical education through the management of optical services in the WesternU Health Eye Care Institute ( ECI ).

Knowledge, Skills and Abilities

• Proficient computer skills necessary to create documents, spreadsheets, tables, and/or forms in Word, Excel, PowerPoint, Acrobat Professional, EMR / EHR software programs and any other software programs as required by the position with the ability to learn various software programs used within the College of Optometry and the Eye Care Institute
• Mathematical ability to add, subtract, divide, multiply, calculate percentages
• Language ability to read professional literature, provide patient education, read insurance and third-party payer information
• Reasoning ability to problem solve quickly
• Must be a self-assured, experienced leader who is able to interact with senior executives, anticipate potential problems, and initiate solutions. Must be able to manage a crisis with upset customers or calm a faculty member, staff member, or student.
• Excellent verbal and written communication skills. Ability to interact with administration, faculty, staff, students, and patients in a highly responsive and professional manner. Must be culturally sensitive and maintain confidentiality.
• Must be able to multi-task in a fast-paced environment and be flexible with job assignments.
• Basic knowledge of optical services and optical business practices. Ability to manage business aspects of an optical service and ability to provide direct patient care for optical services.
• Level of familiarity with optical service terminology and optometric patient care terminology.
• Demonstrate a commitment to working in an organization that values and promotes humanism.

Required Qualifications

• Education: High School Diploma or Graduate Equivalency Diploma required.
• Experience: Three to five years’ experience in an optometric clinical practice or institutional setting or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Preferred Qualifications

• Certified optician or paraoptometric technician preferred

Key Responsibilities

• Provides direct patient care for spectacle frame and lens selection, fitting, ordering, verification, and dispensing
• Verifies accuracy of ophthalmic materials when received from the optical laboratory, assures timely notification of receipt of materials to patients and dispenses and adjusts ophthalmic materials
• Orders and verifies contact lenses for diagnostic use and patient dispensing. Coordinates appointment scheduling for contact lens dispensing.

Key Responsibilities

• Assists patients in the selection of ophthalmic materials, performs all necessary measurements and completes all ordering and input of necessary information into the EHR system
• Assists and triages patients with any concerns with ophthalmic materials. Provides direct patient care for spectacle frame and lens selection, fitting, ordering, verification, and dispensing
• Provides clinical education in optical services to students enrolled in the College of Optometry

Key Responsibilities

• Implements the business aspects of the optical service including stocking, ordering, inventory, display, direct and third-party billing
• Stays current in ophthalmic optics including spectacle lens design, lens materials, need for "lifestyle dispensing", and trends in frame design

Key Responsibilities

• Participates in clinical quality assurance programs
• Performs other duties as assigned. The University/College reserves the right to add or change duties at any time.

Posting Details Continued

Work Schedule

Typical work week is Monday through Friday with a rotating schedule that varies based on assignments as outlined below. Some evenings and weekends are required.

• 7:30am – 4:30pm
• 8:00am – 5:00pm
• 8:30am – 5:30pm

We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable. We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally.

• Our faculty, staff, and administrators are 100% focused on student success.
• Our University culture creates the context for a nurturing and supportive environment.
• Faculty, staff, and students can expect to make deep, personal relationships within the University community.
• As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.
• WesternU’s core value of humanism encourages all to bring their whole self in all that they do.
• We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!

Expected Pay Scale

Minimum

Minimum $23.00 Hourly

Maximum

Maximum $25.00 Hourly

Physical Demands

Physical Demands

Do the essential functions of this job require lifting?

Do the essential functions of this job require lifting? Yes

If yes, list maximum weight and duration

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear, sit, stand, use hands to grasp objects, and reach with hands and arms. The employee must occasionally walk, stoop, and lift and/or move up to 10 pounds. No specific vision abilities are required. No other specific physical demands are required.

Describe Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties of the Optical Technician are normally performed in a typical office, laboratory, or environmentally controlled interior healthcare setting. The work environment may involve exposure to potentially dangerous materials, e.g., blood and body fluids, communicable diseases, toxic substances, and risk of electric shock. Clinical environments require compliance with safety precautions, OSHA Blood borne pathogen training, and may include the use of certain personal protective equipment.

The noise level in this setting is usually moderate due to telephone calls, equipment, and normal patient and student traffic.

Posting Information

Posting Number

Posting Number S01777

Posting Date

Posting Date 04/24/2026

Close Date

Open Until Filled Yes

Conditions of Employment - Background Check

To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.

Pay Transparency Act

Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.

Equal Opportunity Statement (EEO)

It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.

309 E. Second St.
Pomona, CA 91766-1854
[phone]

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