Coordinator, Norton Medical Group Access Center, Days

Norton Healthcare, Inc.; Louisville (KY); On-site; USD 34,000 - 45,000; Full time

Job summary

Norton Healthcare, Inc. in Louisville, KY is seeking an Access Center Coordinator to enhance patient experience across the Norton Healthcare system.

Responsibilities include scheduling across primary care and specialty offices, coordinating by protocol and availability, and serving as a liaison between patients and physician offices. A bilingual English/Spanish preference is desired for effective patient communication.

Qualifications

• One year customer service experience with external and/or internal customers

Responsibilities

• Schedule medical provider appointments for patients within medical primary care and specialty offices
• Coordinate appointments based on clinical protocols, availability, and payor source
• Act as liaison between patients and physician offices
• Function in a high-volume environment with teamwork and flexibility to provide quality patient care
• Manage appointment requests from phone calls (inbound and outbound) and electronic requests
• Support physician offices through management of designated work-queues
• Address customer needs through direct interaction in a fast-paced setting

Skills

Customer service

Scheduling

Communication

Teamwork

Job description

Responsibilities

Bi-lingual in Spanish & English speaking preferred.

The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.

Responsibilities:

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Qualifications

We provide comprehensive on the job training.If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.

Required:

• One year customer service experience with external and/or internal customers

Desired:

• Bi-lingual in Spanish & English speaking preferred
• One year experience in a medical office