Bilingual Patient Access & Scheduling Specialist

Norton Healthcare, Inc.; Louisville (KY); On-site; USD 34,000 - 45,000; Full time

Job summary

Norton Healthcare, Inc. in Louisville, KY is seeking an Access Center Coordinator to enhance patient experience across the Norton Healthcare system.

Responsibilities include scheduling across primary care and specialty offices, coordinating by protocol and availability, and serving as a liaison between patients and physician offices. A bilingual English/Spanish preference is desired for effective patient communication.

Qualifications

• One year customer service experience with external and/or internal customers

Responsibilities

• Schedule medical provider appointments for patients within medical primary care and specialty offices
• Coordinate appointments based on clinical protocols, availability, and payor source
• Act as liaison between patients and physician offices
• Function in a high-volume environment with teamwork and flexibility to provide quality patient care
• Manage appointment requests from phone calls (inbound and outbound) and electronic requests
• Support physician offices through management of designated work-queues
• Address customer needs through direct interaction in a fast-paced setting

Skills

Customer service

Scheduling

Communication

Teamwork

Job description

Norton Healthcare, Inc. in Louisville, KY is seeking an Access Center Coordinator to enhance patient experience across the Norton Healthcare system.

Responsibilities include scheduling across primary care and specialty offices, coordinating by protocol and availability, and serving as a liaison between patients and physician offices. A bilingual English/Spanish preference is desired for effective patient communication.