Bilingual Patient Access & Scheduling Coordinator

Norton Healthcare, Inc.; Whitner (KY); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Norton Healthcare, Inc. is seeking an Access Center Coordinator to manage patient appointment scheduling across primary care and specialty offices.

The role involves coordinating based on clinical protocols, availability, and payor source, while serving as a liaison between patients and physician offices. The position requires teamwork, flexibility, and a patient-centered approach in a high-volume environment.

Qualifications

• One year customer service experience with external and/or internal customers
• Bi-lingual in Spanish & English preferred
• One year experience in a medical office

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices.
• Scheduling appropriately based upon clinical protocols, availability, and payor source.
• Acting as a liaison between patients and physician offices.
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care.
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests.
• Supporting physician offices through management of designated work-queues.
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs.

Skills

Customer service

Job description

Norton Healthcare, Inc. is seeking an Access Center Coordinator to manage patient appointment scheduling across primary care and specialty offices.

The role involves coordinating based on clinical protocols, availability, and payor source, while serving as a liaison between patients and physician offices. The position requires teamwork, flexibility, and a patient-centered approach in a high-volume environment.