Bilingual Access Center Coordinator — Patient Scheduling

Norton Healthcare, Inc.; Louisville, Northern (KY, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

The Access Center Coordinator at Norton Healthcare, Inc. will support patients across the Norton system by coordinating medical appointments, acting as a liaison between patients and physician offices, and ensuring a smooth scheduling process.

This role requires teamwork in a high-volume environment and a focus on delivering excellent patient experience and care. Preferred candidates have one year of customer service experience and bilingual Spanish and English abilities, with a preference for

Qualifications

• One year customer service experience with external and/or internal customers.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices.
• Scheduling based on clinical protocols, availability, and payor source.
• Acting as a liaison between patients and physician offices.
• Functioning in a team-oriented, flexible environment to provide quality patient care.
• Managing appointment requests from phone and electronic channels.
• Supporting physician offices through management of designated work-queues.
• Performing in a high-volume setting with direct patient interaction.

Skills

Customer service

Bilingual Spanish & English

Job description

The Access Center Coordinator at Norton Healthcare, Inc. will support patients across the Norton system by coordinating medical appointments, acting as a liaison between patients and physician offices, and ensuring a smooth scheduling process.

This role requires teamwork in a high-volume environment and a focus on delivering excellent patient experience and care. Preferred candidates have one year of customer service experience and bilingual Spanish and English abilities, with a preference for