Coordinator (Needs-Led Pathway) (Fully Remote)

Healios; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

33 days holiday

Christmas closure

Birthday leave and life leave

Enhanced family friendly policies

Pension scheme

Health cash plan

Flexible benefits

Personal development allowance

Co-working space access

Training opportunities

Job summary

Healios is seeking a pivotal Needs-Led Pathway coordinator to partner with Sirona care & health for families across BNSSG. You will manage flow of work, book appointments, support families with questionnaires and accessing resources like Healios Connect, and liaise with professionals to safeguard concerns.

You will bring administrative experience, warm communication, and a passion for neurodiversity and neuro-affirmative practice, with meticulous attention to detail and a people-centered

Qualifications

• Administrative or organisational experience, ideally in healthcare, education or a customer-facing setting.
• Warm, clear communication skills and a genuine interest in neurodiversity and neuro-affirmative practice.
• Adaptable, detail-oriented and committed to putting families and young people at the heart of what you do.

Responsibilities

• Coordinate the flow of work through the pathway, booking appointments and managing service lines.
• Support families with questionnaires, re-entry routes, and accessing resources like Healios Connect.
• Keep accurate records, liaise with professionals, and escalate concerns following safeguarding procedures.

Skills

Administrative experience

Communication skills

Organisational skills

Neurodiversity awareness

Customer-facing

Tools

Healios Connect

Job description

• You will be a pivotal coordinator for the Needs-Led Pathway, working in partnership with Sirona care & health for families across BNSSG.
• You will ensure every family has a positive, predictable and respectful experience from first contact to 'Moving Forward'.

What You'll Do:

• Coordinate the flow of work through the pathway, booking appointments and managing service lines.
• Support families with questionnaires, re-entry routes, and accessing resources like Healios Connect.
• Keep accurate records, liaise with professionals, and **escalate** concerns following safeguarding procedures.

What We're Looking For:

• You bring administrative or organisational experience, ideally in healthcare, education or a customer-facing setting.
• You have warm, clear communication skills and a genuine interest in neurodiversity and neuro-affirmative practice.
• You are adaptable, detail-oriented, and committed to putting families and young people at the heart of what you do.

What We Offer:

• 33 days holiday, paid Christmas closure, birthday leave and life leave.
• Enhanced family friendly policies, pension scheme, health cash plan and flexible benefits.
• Personal development allowance, co-working space access, and training opportunities.

Healios is a digital healthcare company that provides neurodevelopmental and mental health services from home by digitising clinical pathways. They are an inclusive employer that embraces diversity and offers flexibility, with a vision to bring exceptional healthcare to anyone, anytime, anywhere.