Sr. Coordinator, CES Operations

Consumer Technology Association; Arlington (VA); On-site; USD 60,000 - 70,000; Full time

Job summary

Consumer Technology Association (CTA) is seeking a Sr. Coordinator, CES Operations in Arlington, VA to support key projects and show operations for CES.

The role covers registration website development, timelines, vendor coordination, and customer service for exhibitors, attendees, media, and staff. The ideal candidate has 2–3 years of project management or operations experience, strong communication, and proficiency in Excel/PowerPoint, with bachelor’s degree or commensurate experience and

Qualifications

• 2–3 years equivalent work experience or project management experience.
• Excellent written and oral communication skills.
• Organized, detail-oriented and able to multi-task in a fast-paced environment.

Responsibilities

• Support the Director, CES Operations with registration website development, testing timelines and overall function of registration.
• Serve as an escalation point of contact for CES exhibitors, attendees, media and CTA staff in relation to customer service issues.
• Lead all promotional discount code collection, tracking and reporting with leadership for review and implementation.
• Coordinate training materials and lead training sessions for CTA staff and contractors.
• Gather and coordinate CES related content for training materials and work with staffing agency to create training schedules, presentations.
• Maintain CES Operations content within the designated customer service system.
• Assist with department budget process including data gathering, tracking expenses, invoices and reconciliation.
• Support CES Operations with show security planning and schedules including I&D and badge pickup.
• Coordinate show operations content and manage CES Operations Newsletters with Marketing.
• Manage weekly department meetings, scheduling, notes, action items and follow-up.

Skills

Communication skills

Customer service

Team player

Organized

Decision making

Excel

PowerPoint

Education

Bachelor’s degree or commensurate experience

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sr. Coordinator, CES Operations

Full Time Regular Clerical Virginia, Arlington, VA, US

Salary Range: $60,000.00 To $70,000.00 Annually

Position Summary

Manage key projects and support operations and content for CES.

KeyResponsibilities

• Support the Director, CES Operations with registration website development, testing timelines and overall function of registration.
• Serve as an escalation point of contact for CES exhibitors, attendees, media and CTA staff in relation to customer service issues.
• Lead all promotional discount code collection, tracking and reporting. Work with CTA staff, registration vendor and leadership for review, approval and implementation on discounts.
• Coordinate training materials and lead training sessions for CTA staff and contractors.
• Gather and coordinate CES related content for training materials and work with staffing agency to create training schedules, presentations, and other materials.
• Maintain CES Operations content within the designated customer servicesystem.
• Assist with department budget process including gathering data for initial development, tracking expenses, processing invoices and final reconciliation.
• Support CES Operations with show security planning and schedules including I&D and badge pickup schedule and coordination.
• Coordinate show operations content and act as primary liaison with the Marketing team to manage CES Operations Newsletters.
• Manage weekly department meetings, including scheduling, meeting notes, action item documentation, and follow-up with team members
• Leads planning and coordination of team events, off-site outings and internal engagement activities
• Manage all CES registration inboxes during the off season.
• Perform other duties as required by business needs.

Qualifications

Required Work Experience:

• 2-3 years equivalent work experience or project management experience.

Preferred Skills:

• Must have excellent written and oral communication skills.
• Must possess strong customer service skills and be a team player.
• Must be organized, detail-oriented and able to multi-task in a fast-pace environment.
• Must be able to make quick decisions on the spot when needed and have an innate sense of
  leadership and confidence in one’s judgment and decision-making.
• Strong Microsoft Excel and PowerPoint skills preferred.

Education/Trainings:

• Bachelor’s degree in business, marketing, communications, or other liberal arts field preferred or
  commensurate experience in event planning.
• Courses/studies and/or training related to the trade show industry preferred.

Additional Information:

• Show travel required for CES.
• Ability to work overtime during high volume times generally October throughJanuary.