Coordinator Medical Practice

Mount Carmel Health System; Westerville (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Relocation assistance

DailyPay

Tuition reimbursement

Diversity/DEI employee groups

Employee recognition

Job summary

Mount Carmel Health System is seeking a Coordinat or Medical Practice – Operations to optimize daily patient flow at the Westerville site. This role collaborates with providers, managers, and RNs to organize care delivery and staff scheduling.

The position emphasizes strong communication, process improvement, and adherence to organizational policies while supporting a positive patient experience. Location at 925 N State St, Westerville, OH 43082, with daytime hours and growth opportunities.

Qualifications

• Education: high school diploma; bachelor’s degree preferred.
• Experience: 2 years of practice experience required.
• Experience leading staff preferred.
• Strong organizational skills, detail-oriented, proactive.

Responsibilities

• Assists with patient inquiries/concerns regarding medical care, medication instructions, and prescription call-ins in a prompt, courteous, and efficient manner.
• Interviews, evaluates, trains and supports office staff in conjunction with the Manager.
• Creates and maintains staffing schedules.
• Coordinates activities and functions of the office to ensure a smooth patient flow.
• Implements policies, processes, and procedures via the Manager.
• Demonstrates a positive customer service attitude/behavior.
• Recommends continuous process improvement.
• Reviews reports and escalates concerns to Manager.

Skills

Patient flow coordination

Staff leadership

Scheduling

Customer service

Process improvement

Communication

Education

High school diploma

Bachelor's degree preferred

Job description

Employment Type: Full time Shift: Description:

Position Purpose

• In accordance with the Mission and Guiding Behaviors; the C oordinator Medical Practice – Operations , under the direction of the provider, Manager, and RN Clinical Lead, plans, organizes, and directs patient flow on a daily operational basis Functions within the standards, policies, procedures and guidelines of the Organization
• Location: 925 N State St #250, Westerville, OH 43082
• Hours: 7:30am - 4:40pm

What You Will Do

• Assists with patient inquiries/concerns regarding medical care, medication instructions, and prescription call-ins in a prompt, courteous, and efficient manner.
• Interviews, evaluates, trains and supports office staff in conjunction with the Manager.
• Creates and maintains staffing schedules.
• Coordinates activities and functions of the office to ensure a smooth patient flow.
• Implements policies, processes, and procedures via the Manager.
• Demonstrates a positive customer service attitude/behavior.
• Recommends continuous process improvement.
• Reviews reports and escalates concerns to Manager.

Minimum Qualifications

• Education: Highschool diploma. Bachelor's degree preferred
• Licensure / Certification: NA
• Experience: T wo (2) years of practice experience required
• Experience in leading staff preferred.
• Current working knowledge of the importance of business office and clinical care area coordination.
• Demonstrated project management skills with the ability to handle multiple projects: strong organizational skills; highly motivated and self- directed; and attentive to detail.

Position Highlights and Benefits

• Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.
• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.