Coordinator - Media Services

El Paso Community College; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

El Paso Community College is seeking a dedicated Media Services Coordinator to coordinate day-to-day MS operations on campus, allocate resources, and provide on-site technical support for classrooms, conference rooms, and events. The role involves training faculty, staff and students in the use of multimedia technology and coordinating with the Director on schedules and coverage.

The candidate will maintain equipment inventory, perform preventive maintenance, and assist with special events and

Qualifications

• Associate's Degree in Educational Technology or related field with four years of related experience or equivalent.
• Troubleshoot and perform basic maintenance on computer and audio visual equipment.
• Gather information and determine client’s audio visual needs promptly.
• Safely operate a motor vehicle in a busy environment.
• Follow guidelines to complete paperwork accurately and timely.
• Manage stress with time demands and conflicting situations.
• Be attentive to all aspects of the workplace environment.
• Establish and maintain good working relationships with administration, faculty, staff and students.
• Train students and staff on procedural and technical operation of equipment.
• Organize and plan work schedules to provide technical support.
• Adapt and learn new technological changes in the industry.

Responsibilities

• Coordinate day-to-day operations of Media Services centers at the campus.
• Allocate resources and provide multi-media technical support and training.
• Delegate duties to assistants and student workers; assist with virus-prevention updates.
• Operate college vehicle to transport equipment.
• Maintain equipment inventory, schedules, and records; perform preventive maintenance.
• Support faculty, staff, and students on use of multimedia equipment and Technology-Enhanced classrooms.
• Assist the Director with work schedules and special events coverage.
• Plan, install, and assess hardware for multimedia equipment; convert materials to digital format.

Skills

Troubleshooting hardware

Needs assessment

Vehicle operation

Paperwork accuracy

Stress management

Relationship building

Training others

Scheduling work

Adaptability

Education

Associate's Degree in Educational Technology or related field

Tools

SharePoint

Instructional software

Job description

Responsible for coordinating and assisting in the day-to-day operations of Media Services (MS) centers at the designated campus by allocating resources, providing multi-media technical support and training of faculty, students, and staff in the use of technology in classrooms, conference rooms, and special events. In-person work on campus is an essential function of this position.

Coordinate the day-to-day operations of the MS department at the designated campus to include receiving and scheduling equipment requests, distribution, retrieval, maintenance, and security of audio visual equipment such as video and laptops, document cameras, public address systems, screens, and digital video cameras. Delegate duties to assistants and student workers to assist with virus-prevention updates, Share Point, and instructional software. Operate college vehicle to transport equipment.

Coordinate the maintenance and monitoring of Technology-Enhanced classrooms to ensure optimal multi-media operation. Maintain accurate equipment inventory, schedules, and records. Coordinate and perform minor repairs, trouble-shooting technical equipment failures, and perform preventive equipment maintenance. Recommend future equipment purchases.

Provide technical support, training, and recommendations to faculty, staff, and students on the use of multi-media equipment and Technology-Enhanced classrooms. Assist Director in establishing work schedules for the office and special events coverage. Provide training to MS staff on policies and procedures, equipment and instructional production materials.

Assist the Director with the planning, installation, and assessment of hardware for multi-media equipment and Technology-Enhanced classroom. Convert instructional materials to digital format and scan materials for transparency production.

Provide assistance to district-wide personnel on special events such as Board meetings, Faculty Development, Campus Life activities, Student Government, Forensics, Special News alerts, Distance Education rooms, Little Temple, and off campus events. Help district personnel with teleconferences, webinars, video and audio conferences.

Perform other duties as assigned.

Required Qualifications

NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application.

1. Associate's Degree in Educational Technology or related field and four (4) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities.
2. Skills to troubleshoot and perform basic maintenance on computer (i.e. identify file formats and convert files) and audio visual equipment.
3. Skills to gather information and determine client’s audio visual needs in a timely manner.
4. Skills to safely operate a motor vehicle in a busy environment.
5. Ability to follow guidelines in completing paperwork accurately and in a timely manner.
6. Ability to manage stress while dealing with time demands (i.e. last minute changes to setups, equipment malfunctions, etc.) and conflicting situations (displeased faculty and staff).
7. Ability to be attentive to all aspects of the environment in the workplace.
8. Ability to establish and maintain good working relationships with Administration, Faculty, staff, and students.
9. Ability to train students and staff on procedural and technical operation of equipment.
10. Ability to organize and plan work schedules and tasks to provide technical support.
11. Ability to adapt and learn new technological changes in the industry.

Special Conditions

1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College’s policies and procedures.
2. Operating a motor vehicle is an essential job function of this position; all final position candidates will be required to undergo a motor vehicle records check, as permitted and/or required by applicable law, and in accordance with the College’s policies and procedures. Thereafter, motor vehicle records checks will be conducted annually.

The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit and use hands to handle or feel. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.