Coordinator I, Financial Services

FFF_Enterprises in; Kernersville (NC); On-site; USD 27,000 - 30,000; Full time

Job summary

FFF Enterprises is seeking a Coordinator I, Financial Services (Administrative) to support the Credit and Collections team in communicating with customers and resolving past-due trade receivables. You will document activities, assist with dispute research, and help with order release decisions in collaboration with Sales, CS, Warehouse, and Finance.

Ideal candidates have a high school diploma (associates preferred), 1 year of AR/collections experience, and familiarity with ERP systems (SAP is a

Qualifications

• High school diploma or equivalent required.
• Associates degree or coursework in Accounting, Finance, or Business preferred.
• Minimum 1 year in accounts receivable, collections, billing, or related fields.
• Basic ERP knowledge; SAP preferred.

Responsibilities

• Contact customers by phone or email to collect past-due B2B receivables and document outcomes.
• Review aging to prioritize outreach and support cash collection goals.
• Research payment issues and coordinate with Sales, CS, and Warehouse to resolve disputes.
• Set up payment commitments and monitor plans per company guidelines.
• Maintain accurate customer records in the ERP system.
• Assist with credit/order release activities following policy and approvals.
• Prepare routine reports (aging, disputes, cash resolution) for leadership.
• Attend team meetings and complete required training to improve AR knowledge.

Skills

Verbal communication

Written communication

Organization

Follow-up

Attention to detail

Data entry

Excel skills

Outlook skills

Adaptability

Judgment

Education

High school diploma or equivalent

Associates degree or coursework in Accounting/Finance/Business

Tools

SAP

Job description

Coordinator I, Financial Services (Administrative)

Position Summary

The Financial Services Coordinator supports the Credit and Collections team by contacting customers to resolve past-due B2B trade receivables, document collection activity, and assisting with dispute research and resolution. This role follows established credit/collections policies to support timely cash collection and appropriate order release decisions, partnering closely with Sales, Customer Service, Warehouse, and Finance to deliver excellent customer service.

Essential Functions and Duties

• Contact customers (phone/email) to collect past-due B2B trade receivables; document outcomes and follow-up dates.
• Review aging and account status to prioritize outreach and support on-time cash collection goals.
• Research and help resolve payment issues (short pays, deductions, credits, proof of delivery, pricing/contract questions) by partnering with Sales, Customer Service, and Warehouse . Escalate complex disputes as needed.
• Set up and monitor payment commitments/payment plans in accordance with company guidelines and elevate delinquent accounts per escalation procedures.
• Maintain accurate customer contact information and detailed activity notes in the financial ERP system.
• Support credit/order release activities by following established policies and obtaining required approvals when an account is past due or on hold.
• Prepare routine reporting (e.g., aging, collection activity, disputes, cash/credit resolution) and communicate status updates to leadership.
• Participate in team meetings and complete required job-related training to build collections/AR knowledge and system proficiency .

Required Educ ation

• High school diploma or recognized equivalent.

Preferred Education

• Associates degree (or coursework) in Accounting, Fina nce , Business, or related field.

Required Experience

• Mini mum of some to one (1) years e xperience in accounts receivable, collections, billing, cash application, customer service, or call center environment.

Required Knowledge

• Familiarity working with customer accounts, issue resolution, or payment follow-up (B2B preferred).
• Understanding at a basic level using an ERP ( SAP preferred) .

Required Skills

• Strong verbal and written communication; able to deliver clear, professional payment reminders by phone and email.
• Strong organization and follow-up discipline; able to manage multiple accounts and deadlines.
• Detail-oriented with accurate documentation and data entry.
• Basic to intermediate Excel and Outlook skills (sorting/filtering, email communication ).
• Ability to learn new systems quickly and follow defined procedures/escalation paths in service delivery models.
• Professional judgment to identify when to elevate issues (disputes, credit holds, sensitive customers).

Preferred Skills

• Customer service/conflict resolution skills in a fast-paced environment.
• Comfortable discussing payments and navigating difficult conversations (training provided).

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends.

Working condition s

include normal office setting .

Mental Demands

Learning, thinking, concentration, and the ability to work under pressure, particularly during busy times . Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service . Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations situations . Must have the ability to exercise discretion as well as appropriate judgments when necessary . Must be proactive in finding solutions .

Direct R eports

No

EEO Statement

FFF Enterprises and Nufactor are equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

Salary Minimum: 19.71Salary Maximum: 22.11