Coordinator I, Financial Services

FFF Enterprises; Kernersville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

FFF Enterprises is seeking a Financial Services Coordinator to support the Credit and Collections team. You will contact customers to collect past-due B2B receivables, document outcomes, and assist with dispute resolution to ensure timely cash flow.

You will review aging, support with payment plans, and collaborate with Sales, Customer Service, Warehouse, and Finance to maintain accurate records in the ERP system. This role requires strong communication and organizational skills.

Qualifications

• High school diploma or equivalent.
• Associate degree in Accounting, Finance, Business or related field preferred.
• 1+ year experience in AR/collections or related roles.
• Basic familiarity with SAP or ERP systems.

Responsibilities

• Contact customers to collect past-due B2B receivables and document outcomes.
• Review aging to prioritize outreach and cash collection goals.
• Resolve payment issues with Sales, CS, and Warehouse; escalate disputes as needed.
• Set up payment plans per company guidelines and follow escalation procedures.
• Maintain accurate customer data and activity notes in ERP.
• Support credit/order release activities following policies.
• Prepare routine reports (aging, disputes, cash resolution) for leadership.
• Attend team meetings and complete training to build AR knowledge.

Skills

Communication

Organization

Detail oriented

Multitasking

Documentation

Professional judgment

Team player

Learning new systems

Education

High school diploma

Associate degree (Accounting/Finance/Business)

Tools

SAP

ERP systems

Excel

Outlook

Job description

Position Summary

The Financial Services Coordinator supports the Credit and Collections team by contacting customers to resolve past-due B2B trade receivables,documentcollection activity, andassistingwith dispute research and resolution. This role follows established credit/collections policies to supporttimelycash collection andappropriate orderrelease decisions, partnering closely with Sales, Customer Service, Warehouse, and Finance to deliver excellent customer service.

Essential Functions and Duties

• Contact customers (phone/email) to collect past-due B2B trade receivables; document outcomes and follow-up dates.
• Review aging and account status to prioritize outreach and support on-time cash collection goals.
• Research and help resolve payment issues (short pays, deductions, credits, proof of delivery, pricing/contract questions) by partnering with Sales, Customer Service, and Warehouse. Escalatecomplex disputes as needed.
• Set up and monitor payment commitments/payment plans in accordance withcompany guidelines and upscale delinquent accounts per escalation procedures.
• Maintain accuratecustomer contact information and detailed activity notes in the financial ERP system.
• Support credit/order release activities by following established policies and obtaining required approvals when an account is past due or on hold.
• Prepare routine reporting (e.g., aging, collection activity, disputes, cash/credit resolution) and communicate status updates to leadership.
• Participate in team meetings and complete required job-related training to build collections/AR knowledge and system proficiency.

Required Education

• High school diploma orrecognizedequivalent.

Preferred Education

• Associatesdegree (or coursework) in Accounting, Finance, Business, or related field.

RequiredExperience

• Minimum of some to one (1)years experienceinaccounts receivable, collections, billing, cash application, customer service, or call centerenvironment.

Required Knowledge

• Familiarityworking with customer accounts, issue resolution, or payment follow-up (B2B preferred).
• Understandingat a basic levelusing anERP (SAP preferred).

Required Skills

• Strong verbal and written communication;able to deliver clear, professional payment reminders by phone and email.
• Strong organization and follow-up discipline; able to manage multiple accounts and deadlines.
• Detail-oriented with accuratedocumentation and data entry.
• Basic tointermediate Excel and Outlook skills (sorting/filtering, email communication).
• Abilityto learn new systems quickly and follow defined procedures/escalation pathsin service delivery models.
• Professional judgment to identifywhen to elevate issues (disputes, credit holds, sensitive customers).

Preferred Skills

• Customer service/conflict resolution skills in a fast-paced environment.
• Comfortable discussing payments and navigating difficult conversations (training provided).

Physical requirements

Vision, hearing, speech, movementsrequiringthe use of wrists,handsand/or fingers. Must have the ability to view a computer screen forlong periodsand the ability to sit for extended periods. Must have the ability toworkthe hours and daysrequiredto complete the essential functions of the position, as scheduled.The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends.

Working conditions

include normal officesetting.

Mental Demands

Learning, thinking,concentration,and the ability to work under pressure, particularly during busy times.Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employeerelationssituations.Must have the ability to exercise discretion as well asappropriate judgmentswhen necessary.Must be proactive in finding solutions.

DirectReports

No

EEO Statement

FFF Enterprises andNufactorareequalopportunityemployerandprohibitsdiscrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on theperceptionthat anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.