Coordinator - HR Service Center

Matthews International; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Matthews International is seeking a Coordinator – HR Service Center to enhance customer service by resolving inquiries and managing employee data. The position requires a Bachelor's degree in HR or Business with at least one year of experience. Join a global leader in inspiring possibilities and contribute to a diverse and dynamic workplace.

Qualifications

• 1+ years of previous human resources experience or equivalent combination of education and experience.
• Occasional travel may be required.
• Strong verbal and written communication skills.

Responsibilities

• Answers customer inquiries via phone and email.
• Documents employee information and resolves issues.
• Fulfills requests by completing transactions and clarifying information.

Skills

Analytical skills

Interpersonal skills

Problem-solving skills

Communication skills

Project management

Education

Bachelor’s Degree in Human Resources, Business Administration or related field

Tools

MS Office Suite

Internet applications

Job description

POSITION SUMMARY

The Coordinator – HR Service Center serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.

JOB RESPONSIBILITIES

• Answers incoming questions immediately via phone, e-mail and web portal.
• Contacts customers via oral or written correspondence to resolve questions.
• Documents all pertinent employee information, including name, department, contact information and the nature of their call.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Human Resources, Business Administration or related field
• 1+ years of previous human resources experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to work overtime as necessary

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; and talk, hear and see.
• Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Matthews International, we believe in a world of inspired possibilities. We believe that taking pride in our past inspires growth for the future. And that we all have a responsibility to explore new ways of thinking, working and advancing our craft.

Globally headquartered in Pittsburgh, Pennsylvania, Matthews International is home to a global network of employees operating in three distinct industries—SGK Brand Solutions, Memorialization and Industrial Technologies. Wecare deeply about what they do each day—because when we’re inspired, we can inspire others. We can make difference that goes beyond expectations—for our clients, our community and our company.

Our dedication, drive and determination empower creativity and give us strength to transform inspired possibilities into inspiring realities.Thisisstrengthened by our values which are fundamental to our business and guide how we work—to demonstrate integrity, cultivate employees, be our best, innovate and live the Matthews spirit.

www.matw.com

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.