Coordinator, Housing Assignments

Winston-Salem State University; Winston-Salem (NC); On-site; USD 36,000 - 64,000; Full time

Job summary

Winston-Salem State University seeks a Coordinator, Housing Assignments to support housing operations for ~3,000 students. You will manage assignments, occupancy, billing reconciliations, and reporting using StarRez and Banner, while delivering excellent customer service.

You will collaborate with Admissions, Registrar, IT, and Student Accounts to ensure data integrity and efficient processes within a 40-hour work week in a permanent full-time role on campus.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Proficiency with Microsoft Excel and Microsoft Word.

Responsibilities

• Coordinate housing assignments for incoming and continuing students; manage applications, room changes, and occupancy status.
• Enter, maintain, reconcile, and analyze housing data across systems and semesters; ensure records are complete and confidential.
• Monitor housing charges and coordinate billing adjustments with Student Accounts.
• Generate standard and nonstandard reports to support departmental planning and decision making.
• Provide professional customer service to students, parents, staff, and university partners; explain policies clearly.

Skills

Excel

Word

Education

Bachelor’s degree

Tools

Banner

StarRez

Job description

Classification Information

Position Classification Title

Position Classification Title University Program Associate

FLSA

FLSA Non-Exempt

Position Class

Position Class 10300

Position Overview

Join the Ramily!

Join the Ramily!Situated in Winston-Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways. With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

• UNC System Employee Benefits Central
• UNC System Retirement Benefits
• WSSU Holiday Schedule
• WSSU Discounts and Perks

Winston-Salem State University is seeking a Coordinator, Housing Assignment to join the Housing & Residence Life team. The Coordinator, Housing Assignments is an essential member of the Housing & Residence Life team, responsible for supporting the Assistant Director of Housing Services & Occupancy Management in the administration and coordination of housing assignments, occupancy management, and customer service for approximately 3,000 residential students. The Coordinator utilizes StarRez, Banner, and other designated University systems to maintain accurate records across multiple semesters, reconcile information, generate reports, and support effective housing operations.

Essential Duties and Responsibilities of the Coordinator, Housing Assignments

• Housing Assignments and Occupancy Management: Coordinate housing assignments for incoming and continuing students; process applications, room changes, cancellations, and assignment adjustments; monitor occupancy; and communicate housing assignments and occupancy status to students and University stakeholders.
• Housing Systems and Data Management: Utilize StarRez, Banner, and other designated technology platforms to enter, maintain, reconcile, and analyze student housing data across multiple systems and semesters. Maintain accurate electronic and paper records and ensure data completeness, consistency, and confidentiality.
• Billing and Account Reconciliation: Monitor and update housing charges associated with assignments, cancellations, and room changes. Coordinate billing adjustments with Student Accounts and resolve discrepancies affecting student accounts and housing records.
• Reporting and Analysis: Collect, research, analyze, and reconcile assignment and occupancy data; develop and generate standard and nonstandard reports; compile information for departmental reporting and planning; and identify discrepancies, trends, and opportunities to improve operational efficiency.
• Customer Service and Communication: Provide timely, professional, and accurate customer service to students, parents, staff, and University partners. Explain housing policies, procedures, assignment decisions, and occupancy information clearly through written and verbal communication. Independently address routine and nonstandard inquiries within delegated authority and refer matters requiring additional review to the appropriate personnel.
• Policy Interpretation and Compliance: Apply University policies, housing agreements, procedures, and applicable regulations to assignment-related matters. Evaluate individual circumstances, identify issues and recurring concerns, and recommend appropriate solutions consistent with established guidelines and delegated authority.
• Administrative and Operational Support: Coordinate office administrative functions, including preparing correspondence, proofreading reports and documents, managing records, routing inquiries, processing mailings, and utilizing office equipment and relevant technology to support departmental operations.
• Collaboration and Team Support: Work collaboratively with Housing & Residence Life staff, Admissions, University College, the Registrar, Student Accounts, Information Technology, and other University partners to coordinate student information, resolve discrepancies, and support housing selection, occupancy management, and move-in activities.
• Training and Technical Assistance: Provide guidance and technical assistance to colleagues and student employees regarding housing assignment processes, data management, system procedures, and customer service expectations. Assist with training, reviewing work, and reinforcing established operational standards as assigned.
• Confidentiality and Student Records Protection: Handle sensitive student information, including ADA , behavioral or disciplinary matters, and other confidential records, in accordance with applicable University policies and privacy requirements.
• Process Improvement and Problem Resolution: Identify operational challenges, evaluate available information, prioritize workload, develop and refine administrative procedures, and recommend solutions that improve data accuracy, service delivery, and the efficiency of housing operations.

The Department of Housing & Residence Life at Winston-Salem State University, consistent with the academic mission of the University, provides on-campus housing to approximately 3,000. The WSSU Department of Housing & Residence Life provides a residential experience that fosters a holistic-learning atmosphere which challenges a community of diverse scholars while encouraging collaboration, accountability, responsibility, service, and leadership preparing our students to engage in the global community. Instrumental to the success of our mission is to provide: safe, secure, and comfortable living conditions which are conducive to the pursuit of academic excellence; programs that address cultural, physical, emotional, spiritual, social, and intellectual development of our students; technology that enhances intellectual pursuits and student success and an awareness of the benefits and needs associated with community living. The department is responsible for the development, administration, and management of all facilities, operations and programming involving the traditional halls, Rams Commons, Gleason-Hairston Terrace, and Foundation Heights on campus. The department of Housing and Residence Life is a complex, highly visible operation that involves the coordination of student information and requires extensive knowledge in the areas of housing assignments, facilities, student development, statistical, and historical data.

Position Information

Position Number

Position Number 561514

Competency Level Journey

Working Position Title

Building and Room No.

Thompson Center, Room 301

Work Hours: From [time] to [time] on [days] of [week]

Hours per week 40

Months per year

Months per year 12

Appointment Type

Appointment Type Permanent Full-Time

If Time Limited.

If Time Limited. No

Appointment Length. N/A

DHR Assigned Fields

FTE

FTE 1

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Position required to work during periods of adverse weather or other emergencies Not Mandatory

Position required to work On-Call/Emergency Callback

Position required to work On-Call/Emergency Callback No

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education

• Proficiency with Microsoft Excel and Microsoft word
• Prior experience with Banner and/or StarRez, or other housing assignment software

Required License or Certification

Has or can obtain a valid US Driver’s License

Valid US Driver's License

Valid US Driver's License No

Commercial Driver's License Required

Commercial Driver's License Required No

Physical Required

Physical Required No

List any other medical/drug tests required

Posting Number

Posting Number SPA01069P

Internal Posting Only

Internal Posting Only No

Time Limited Position

Time Limited Position No

State Salary Range

State Salary Range $35,589 - $64,499

Internal Salary Range

Internal Salary Range $35,589 - $45,500

Open Date

Open Date 11/13/2026

Close Date

Close Date 12/25/2026

Open Until Filled No

Key Responsibilities and Related Competencies

Key Responsibilities and Related Competencies

Competency

Competency Information/Records Administration

Describe the specific job duties related to this competency

The Assignments Coordinator supports the daily administration of Housing & Residence Life operations for approximately 3,000 residential students. Responsibilities include managing housing assignments for incoming and continuing students, processing applications, room changes, and cancellations, updating student housing records, submitting billing adjustments to Student Accounts, and coordinating the overall housing selection process. The position utilizes StarRez, Banner, and other designated University systems to maintain accurate student information, monitor occupancy, reconcile records, and ensure the timely processing of housing transactions.

Additional responsibilities include generating housing assignment notifications and reports, compiling weekly occupancy reports, maintaining accurate databases and filing systems, and reviewing information for completeness and accuracy. The position collaborates with University College, Admissions, Student Accounts, the Registrar, Information Technology, and other University partners to coordinate housing information and resolve discrepancies. The Assignments Coordinator also assists with departmental move-in activities, responds to housing-related inquiries, and identifies opportunities to improve administrative procedures, data integrity, and operational efficiency.

Percentage Of Time

Percentage Of Time 20

Competency

Competency Office Technology

Describe the specific job duties related to this competency

Utilize various office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information. Operate and perform duties to maintain equipment with a general understanding of its capabilities. Frequently utilize Excel and other applications to create, generate and maintain data. Learn to and utilize on daily basis, Starrez software system, Banner INB and Microsoft Office Suites.

Percentage Of Time

Percentage Of Time 20

Competency

Competency Communication – Oral

Describe the specific job duties related to this competency

Politely and pleasantly greet students, parents, faculty, staff and general public about standard services, processes and procedures using prescribed or established guidelines. Answer Incoming Calls: manage incoming phone calls from students, parents, university faculty and staff, hall directors, etc.; transfer call to appropriate departments and/or individuals. Properly record messages and deliver to staff in a timely manner. Return phone calls daily. Coordinate with front office staff to answer phone for short interval absence. Follow-through daily on phone calls and walk-ins to ensure client and/or staff needs are being managed. Adhere to the Family Educational Rights and Privacy Act ( FERPA ) regulations.

Percentage Of Time

Percentage Of Time 15

Competency

Describe the specific job duties related to this competency

Direct flow of mail correspondence between director and staff daily. Collect available information from applications received from potential residents, e-mails, memos and other documents. Thoroughly proofread documents for grammar, spelling, punctuation and basic formatting. Provide answers to requests for general information in written format. Compose routine office correspondence and new student correspondence as instructed. Follow-through by responding daily to emails and written requests to ensure client and/or staff needs are being managed.

Percentage Of Time

Percentage Of Time 15

Competency

Competency Problem Solving

Describe the specific job duties related to this competency

Deliver professional customer service and resolve problems and/or questions that students and/or parents may have pertaining to Housing and Residence Life with minimum supervision, attend meetings, workshops and report information back to Housing and Residence Life Director/Assistant Director. Take initiative to improve service delivery and program growth.

Percentage Of Time

Percentage Of Time 10

Competency

Competency Knowledge - Program

Describe the specific job duties related to this competency

Take initiative to learn and gain knowledge of organizational structure, functions, services, and programs. Ask questions and apply knowledge necessary to provide accurate answers to "frequently asked questions." Utilize customary knowledge of program procedures, methods, and practices to refer clients to resources.

Percentage Of Time

Percentage Of Time 10

Competency

Competency Coordination - Work

Describe the specific job duties related to this competency

Serve as liaison for the Director and staff within the department of Housing and Residence Life with knowledge of established tasks and priorities for the area. Organize and make sure office procedures are carried out with quality service; understand the function and procedures of Housing and Residence Life; complete assignments in a timely manner; multi-task. Make sure supplies are ordered and supplies are in stock. Make sure office machines are in working order. Set up work schedules when special events take place on campus (open house, one-stop shop, residence hall opening/check-in, etc.). Work with supervisor to establish priorities for regular work assignments of the unit over a short period of time. Assess additional needs and make recommendations; make minor changes in workflow, procedures, or assignments to accommodate priorities. Explore potential expenditures to remain operational within assigned budget. Reviews information of unit and collaborate information with other work units for completeness and accuracy using several guidelines for solutions. Other duties as assigned. May require some night and weekend work, especially during (opening, closing, housing selection).

Percentage Of Time

Percentage Of Time 10

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • Other

Required Documents

• Resume
• Cover Letter

Optional Documents

• References List

Winston-Salem State University

601 S. Martin Luther King Jr. Drive

Winston-Salem, NC 27110