ASSIGNMENTS COORDINATOR

Old Dominion University; Norfolk (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

Old Dominion University is seeking an Assignments Coordinator to help manage housing assignments and occupancy-related tasks. You will deliver in-person and electronic support to students and parents, ensuring accurate data handling and efficient operations.

The role requires familiarity with housing systems, strong communication, and the ability to balance multiple priorities in a university setting.

Qualifications

• Knowledge of student housing operations in a higher education environment.
• Ability to learn StarRez and other housing management systems.
• Skill in using data to monitor occupancy, identify vacancies and discrepancies, evaluate trends, and support operational decisions.
• Skill in interpreting and applying policies and procedures.
• Skill in maintaining a high degree of accuracy.
• Skill in customer service and professional communication.
• Skill in problem-solving and resolving assignment-related issues.
• Ability to manage multiple priorities and meet deadlines.
• Ability to analyze housing-related information and reports.
• Ability to maintain confidentiality and protect sensitive student information.
• Ability to establish and maintain effective working relationships.
• Ability to exercise sound judgment, organization, and attention to detail.

Responsibilities

• Assist in housing assignments administration and occupancy management.
• Provide in-person and electronic customer service to students and parents.

Skills

Housing operations

Data analysis

Policy interpretation

Attention to detail

Customer service

Problem solving

Multitasking

Communication (oral & written)

Confidentiality

Education

Bachelor’s degree preferred

Tools

StarRez

Word

Excel

Access

Job description

ASSIGNMENTS COORDINATOR

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Please see Special Instructions for more details.

None

Position Information

Role Title

Role Title Admin and Office Spec III

Role Code

Role Code 19013

Pay Band

Pay Band 03

Working Title

Working Title ASSIGNMENTS COORDINATOR

Position Number

Position Number 00158A

Department

Department STUDENT HOUSING

Location

Location Norfolk, VA

Type of Position

Type of Position Classified

Type of Job

Type of Job Full Time

EEO Category

EEO Category F Administrative Support (Clerical & Sales)

Job Description

Under the general supervision of the Assistant Director for Occupancy Management, the Assignments Coordinator is responsible for assisting in the management of housing assignments administration and functions related to occupancy management. The Assignments Coordinator will provide in-person and electronic customer service to students and parents.

Type of Recruitment

Knowledge, skills and abilities

• Knowledge of student housing operations in a higher education environment.
• Ability to learn and effectively use StarRez and other housing management systems.
• Skill in using data to monitor occupancy, identify vacancies and discrepancies, evaluate trends, and support operational decisions.
• Skill in interpreting and applying policies and procedures.
• Skill in maintaining a high degree of accuracy.
• Skill in customer service and professional communication.
• Skill in problem-solving and resolving assignment-related issues.
• Ability to manage multiple priorities and meet established deadlines.
• Ability to analyze and interpret housing-related information and reports.
• Ability to maintain confidentiality and protect sensitive student information.
• Ability to establish and maintain effective working relationships.
• Ability to exercise sound judgment, organization, and attention to detail.
• Other duties as assigned.

Special licenses, registration or certification

NONE

Education or training

None

Level and type of experience

Considerable experience in a position that requires frequent public interaction. Basic experience performing administrative/clerical duties involving answering phones, greeting customers, and providing information orally and in writing. Skilled at Word and Excel.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Some experience working in a university environment. Demonstrated ability to make independent decisions and work independently. Demonstrated proficiency in Microsoft Word, Excel, and Access. Some experience in higher education at a university or college. Bachelor’s degree preferred.

Conditions of Employment

Given the nature of the positions in Student Campus Life that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e., telework, etc.).
[ Working hours are 8:00am to 5:00pm, Monday through Friday. This role does not require the employee to reside on campus and on campus housing will not be provided.

Additional conditions of employment: “Other duties as assigned.” This position will participate in various university events including but not limited to Move-In, Admitted Students Day, Door Knocks, Late Night Breakfast, orientation events, etc. which may require you to work outside of your normal work schedule and/or weekends.]

Annual Salary/Hourly Rate

Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - 42,000

Job Requisition Number

Job Requisition Number S03448

Job Open To

Job Open To General Public

Open Date

Open Date 11/12/2026

Close Date

Close Date 11/30/2026

Open Until Filled No

Special Instructions Summary

None

Criminal Background Check

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Required fields are indicated with an asterisk (*).

• * Do you have experience working in higher education or a comparable administrative environment, resolving complex issues, addressing discrepancies, or responding to customer concerns while ensuring compliance with established policies and procedures?
  • Yes
  • No
• * Do you have experience using databases, customer information systems, spreadsheets, or other software to maintain records and analyze information.
  • Yes
  • No
• * Are you a former federal employee who was terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency?
  • Yes – if yes, please upload a copy of your Standard Form 50 (SF-50)
  • No
• * Do you now, or will you in the future, require sponsorship for an employment visa?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter
• Standard Form 50 (SF-50)

If you have questions:
Staff and Administrative & Professional Faculty applicants, please contact the Division of Talent Management and Cultureat [phone] or [e-mail] .
Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at [e-mail] .