Coordinator, Home Support On-Call

Erickson Senior Living; Glen Mills (Delaware County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401k

Education assistance

Student loan refinancing

Onsite medical centers

Free onsite parking

Diversity and inclusion

Job summary

Erickson Senior Living is hiring an On-Call Coordinator in Home Support to manage after-hours scheduling and staffing for private duty home care services. Compensation is $18.00 per hour, plus stipends, and includes a robust benefits package.

You will handle after-hours inquiries, triage needs, and oversee schedules to align with care plans, aiming to optimize coverage and minimize overtime while delivering compassionate support to residents and families.

Qualifications

• Experience in scheduling after-hours for home care or healthcare is preferred.
• Strong customer service focus and problem-solving skills.
• Attention to detail and organizational abilities are essential.

Responsibilities

• Answer after-hours calls in a timely and courteous manner.
• Manage referrals to determine urgency of follow-up.
• Oversee after-hours schedules to match care plans and reduce open shifts.
• Triages residents, families, and staff inquiries.
• Minimize overtime and scheduling inefficiencies while maximizing coverage.

Skills

Scheduling

Customer service

Problem solving

Organizational skills

Home care experience

Education

High school diploma

Associate degree preferred

Job description

Location:
Maris Grove by Erickson Senior Living
We are hiring an On-Call Coordinator in Home Support who provides after-hours scheduling and staffing for all private duty home care services. Compensation: $18.00 per hour, plus stipends.
How You Will Make An Impact

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.
  

What We Offer

• Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law.
• 401k for all employees 18 and over. Company contribution up to 3% once eligible.
• Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
• Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
• A "career for life" approach to professional and personal development for our greatest asset; our employees.
• Free onsite parking at all of our communities and corporate offices
• A culture of diversity and inclusion, which builds on our values, vision, and mission.
• Gated community with 24/7 security.
• Discounted meals in our restaurants.
  

What You Will Need

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.
• High school graduate or equivalent required. Associate degree preferred.
• Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• Organizational skills and attention to detail.
  

Maris Grove is a beautiful 87-acre continuing care retirement community in Glen Mills, Pennsylvania. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Maris Grove helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.