Coordinator - General Population Services

Louisiana State University; Baton Rouge (LA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Tuition exemption

Retirement options

Job summary

Louisiana State University is seeking a Coordinator for General Population Services to serve as the front-line expert for registrar-related inquiries. You will educate students, faculty, staff, and the public on calendars, fees, schedules, and self-service tools, and respond to confidential records questions.

The role requires interpreting university regulations and using Workday Student for account actions, fee assessments, and changes.

Qualifications

• Requires strong customer service skills and the ability to interpret university policies and procedures.
• Knowledge of FERPA and student privacy regulations is essential.
• Familiarity with Workday Student, student accounts, and academic calendar processes is important.

Responsibilities

• Answer inquiries about Office of the University Registrar functions. Educate public on information locations and timing of services.
• Support registration functions, advanced standing tests, and retroactive changes using Workday Student.
• Provide documentation and verifications for loan, health insurance, and visa-related forms; assist with eligibility verifications.

Skills

Customer service

FERPA knowledge

Workday Student

Registration processes

Education

Bachelor's degree

Tools

Hyland OnBase

Workday Student

Job description

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.Job Posting Title:Coordinator - General Population ServicesPosition Type:Professional / UnclassifiedDepartment:LSUAM AA - EM - CS - Registrar - Ops - SS - Admin - Processing (Holly Annison (00001992) (Inherited))Work Location:0112 Thomas D. Boyd HallPay Grade:Professional HourlyJob Description:Serves as the General Services Section customer service expert and must be able to respond to a myriad of questions and requests from students, faculty, staff, alumni, and the public. Knowledge of the academic calendar, university regulations, registration processes, rules, dates, office policies, and procedures is of utmost importance.Job ResponsibilitiesAnswers inquiries concerning all Office of the University Registrar functions. Must educate the public regarding location and interpretation of needed information (e.g., fees, academic calendar, class schedule booklets, student self-service, and Workday Student accounts). Responds to phone inquiries related to confidential academic records, academic calendar, university regulations, Workday Student functionality, and office policies. Assists walk-ins (escalated from student assistants) and is responsible for monitoring/answering the regservices and registrar email accounts. (40%)Supports and processes requests related to registration functions, advanced standing tests, and retroactive section changes. Utilizes Workday Student to interpret and explain the following: assessment of fees resulting from scheduling of classes, credits posted to students’ accounts as a result of schedule changes, and as a result of select fee exemptions and scholarships. (20%)Serves as a document authenticator for the University. Utilizes Workday Student to obtain academic information and data for completion of loan, health insurance, and good student insurance certifications. Responsible for providing Jury letters for the 19th JDC and federal courts, FBI agents, SNAP Benefit verification, USMC verifications, and international students with legal and Visa forms. Oversees selective service process, including status updates and hold management for students. (20%)Assists Assistant Registrar with all aspects of the OUR imaging of academic source documents and other supporting archival documents using the web based program Hyland OnBase. The process includes: document preparation, scanning, indexing, quality control and document retrieval. (15%)Performs other duties as assigned and assists with commencement-related duties as requested. (5%)Additional RequirementsFERPA - As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health-related matter, they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students, or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.Minimum QualificationsBachelor's degreeLSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.Additional Job Description:Special Instructions:Please provide a resume and three professional references, including name, title, phone number, and e-mail address.For questions or concerns regarding the status of your application or salary ranges, please contact the Registrar's Office at 225-578-1686 or [e-mail] Needed:Preferred Skills:Posting Date:September 18, 2026Closing Date (Open Until Filled if No Date Specified):January 16, 2027Additional Position Information:Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.Essential Position (Y/N):LSU is an Equal Opportunity Employer.All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.HCM Contact Information:For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email [e-mail]. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.