Coordinator, Financial Aid Programs - Student Financial Services

University of Washington; Laramie (WY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Retirement contributions

Health insurance

Paid time off

Tuition waiver

Wellness programs

Job summary

The University of Wyoming seeks a Financial Aid Programs Coordinator to manage federal, state, and institutional aid programs on campus. You will ensure accurate awarding, eligibility reviews, and adherence to regulations while collaborating with campus partners and external donors.

Responsibilities include processing verifications, loans and scholarships, maintaining program records, and supporting the UW Scholarship System.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Proven written, verbal and interpersonal communication skills.
• Strong attention to detail and capacity to remain organized while managing multiple projects.

Responsibilities

• Coordinate, administer and process assigned financial aid programs, including awarding, eligibility determination, and records maintenance.
• Review program reports and communicate with students to resolve issues per guidelines.
• Counsel students and families on policies and procedures for financial aid processes.

Skills

Attention to detail

Communication skills

Organizational skills

Problem solving

Education

Bachelor’s degree or equivalent

Job description

Join Our Campus Community!

Why Choose Us?

• Generous Retirement Contributions: The State contributes over 15% of your gross salary. With your mandatory employee contribution, the total contribution toward your retirement plan exceeds 19%.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs (https://www.uwyo.edu/hr/employee-benefits/health-life-benefits/index.html).
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

JOB TITLE:

Financial Aid Programs Coordinator

JOB PURPOSE:

Coordinates the administration and processing of federal, state, and institutional financial aid programs to ensure accurate awarding, eligibility review, and compliance with applicable regulations and institutional policies. Manages assigned program workflows, resolves student file issues, processes reports and certifications, and supports scholarship and aid fund utilization. Collaborates with campus partners and external agencies or donors to facilitate the timely and accurate delivery of financial aid services while maintaining a high level of attention to detail, confidentiality, and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate, administer and process assigned financial aid programs, (E.g., verification, loans, scholarships, work study) including awarding, eligibility determination, and maintenance of program records; ensure timely and accurate execution of program requirements across multiple funding sources; maintain consistent application of established policies and procedures; recommend program/system enhancements or modifications; prepare forms, reports, or other program/system documents.
• Review program-specific reports (Pell enrollment, verification tracking, Housing discrepancy, Federal Work Study payments, ISIR data, Federal Processing System C-Flags, National Student Loan Data System monitoring); evaluate documentation; communicate with students and resolve issues in compliance with federal and institutional guidelines; ensure accurate updates in student information systems; make recommendations related to state and other scholarship budget projections and assist in budget preparation.
• Counsel students, parents and/or system users on designated policies, procedures, and processes; perform and supervise forms processing for applicable program/system; maintain records, statistics and/or user documentation or manuals for student information systems.
• Prepare written communications, including reports which may be necessary to communicate program/system information, procedures, or changes. Stay abreast of all legislation, regulation and other policy changes related to designated programs.
• Perform research and analysis to resolve problems and/or issues and recommend solutions to supervisor, or solve problematic issues and keep supervisor advised, as directed.
• May implement, administer, and assist with maintaining requirements for the UW Scholarship System; assist with the management, assessment and cycling of system; test system updates for compliance; review data processes for accuracy.
• Identify inefficiencies or recurring issues in processes; Support compliance efforts by following established procedures and timelines; Assist with audits or internal reviews as needed.
• Respond to student and campus partner inquiries via phone, email, and in-person interactions. Provide guidance on financial aid processes, eligibility, and next steps, referring complex or sensitive situations to senior staff as appropriate.
• Develop working knowledge across multiple financial aid programs to provide backup support and ensure timely continuity of operations (consortium agreements, budget adjustments, transcript hold follow-up, and eligibility verification). Coordinate with internal partners and other institutions as needed to ensure timely processing and appropriate awarding adjustments. Assist with documenting procedures and updating internal resources.

SUPPLEMENTAL FUNCTIONS:

• Perform miscellaneous job-related duties as assigned.
• Attend and participate in training and other professional development activities.
• Represent Student Financial Services and assist in the development of new staff training.

COMPETENCIES:

• Attention to Detail
• Technical/Professional Knowledge
• Individual Leadership
• Influence
• Developing Organizational Talent
• Analysis/Problem Identification

MINIMUM QUALIFICATIONS:

• Education: Bachelor’s degree or equivalent combination of education and experience
• Experience: 2 years work-related experience

Required licensure, certification, registration, or other requirements:

Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP .

Experience Evaluation

Minimum experience requirements are evaluated on a full-time equivalent (FTE) basis. Relevant part-time experience will be prorated based on hours worked. For example, two years working an average of 20 hours per week is equivalent to approximately one year of full-time experience.

Applicants must include the average hours worked per week for all current and previous positions. Failure to provide this information may affect the evaluation of qualifications.

DESIRED QUALIFICATIONS:

• Direct experience or established knowledge of higher education with regard to Financial Aid related topics/areas
• Proven written, verbal and interpersonal communication skills
• Strong attention to detail and capacity to remain organized while managing multiple projects
• Ability to work with urgency and accuracy to meet regular deadlines
• Strong interpersonal skills, including the ability to work effectively in a team environment with various stakeholders
• Ability to make decisions and think independently

REQUIRED APPLICATION MATERIALS:

• Cover letter
• Resume or C.V.
• Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position).

WORK LOCATION:

On-campus

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work and perform essential job functions on campus, understanding our location is at 7,220 feet above sea level

WORK AUTHORIZATION REQUIREMENTS :

The successful candidate must be eligible to work in the United States, as sponsorship for any work authorization or work visas is not available for this position.

HIRING STATEMENT/EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email [e-mail] .

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website .

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range and the metropolitan Denver area. Laramie’s beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/