Coordinator-Customer Service II

Baptist Memorial Health Care; Jackson (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care in Jackson, MS is seeking a Coordinator–Customer Service to serve as the first point of contact for patients and visitors, handling appointments, financial counseling, and billing support. The role requires coordinating clinic activities and maintaining professional relations with insurance carriers.

Responsibilities include verifying insurance, processing charges, and ensuring confidentiality while promoting excellent patient service and accurate data entry within

Qualifications

• 1 year of experience in a physician practice or clinic.
• Collegiate or medical trade completion; Associate's degree.
• Knowledge of medical terminology.
• Experience with insurance verification and charge entry.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily and monthly close out procedures for internal controls and cash balancing.
• Maintain knowledge of insurance co-pays, deductibles and workers' compensation protocols to ensure accurate billing information.
• Promote customer satisfaction with professional communication.
• Answer phones and direct messages to maintain workflow.
• Enter charges accurately.
• Assist with financial counseling and arranging payments.
• Schedule appointments and collect demographic and insurance information.
• Maintain organized records and ensure confidentiality.
• Coordinate data entry and collect fees at time of service.
• Complete assigned goals.

Skills

Customer relations

Medical terminology

Insurance verification

Charge entry

Communication

Education

Associate's degree

Tools

Windows applications

Job description

Experience

Minimum Required

One (1) year of experience in a physician practice or clinic.

Overview

Job Summary

The coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Job Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.
  

Education

Preferred/Desired

Minimum Required - None

Collegiate or medical trade completion. Associate's degree

Training

Minimum Required

Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.

Special Skills

Minimum Required

Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.