Coordinator-Customer Service II

Baptist Memorial Health Care; Columbus (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Baptist Memorial Health Care in Columbus, MS, is seeking a Coordinator-Customer Service to act as the first point of contact for patients and visitors, handling a range of clerical and billing tasks to ensure a smooth clinic experience.

The role involves coordinating practice office activities, assisting with insurance verification and billing, making appointments and reminders, and maintaining professional relationships with patients insurers.

Qualifications

• One year of experience in a physician practice or clinic.
• Knowledge of medical terminology.
• Experience with insurance verification and charge entry.
• Excellent customer relations skills.
• Familiarity with insurance co-pays and deductibles.
• Basic knowledge of Windows applications.
• Ability to schedule appointments and manage records.
• Adherence to confidentiality and office procedures.

Responsibilities

• Serve as the primary point of contact for patients and visitors.
• Coordinate office activities of the physician practice.
• Verify insurance and collect co-pays and balances.
• Schedule appointments and send appointment reminders.
• Handle pre-certifications and communicate with insurers.
• Maintain accurate data in the practice management system.
• Promote professional and courteous patient service.

Skills

Customer relations

Communication skills

Medical terminology

Insurance verification

Charge entry

Windows OS

Tools

Windows OS

Job description

Overview

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Minimum Requirements

• One (1) year of experience in a physician practice or clinic.
• Current knowledge of medical terminology.
• Knowledge in insurance verification and charge entry as provided through experience in a physician practice.
• Excellent customer relations skills.
• Basic knowledge of Windows applications.
• Current knowledge of medical terminology.
• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.