Coordinator-Customer Service II

RiseMe; Jackson (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

RiseMe in Jackson, MS is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors in our physician practice. You will handle a range of administrative and customer service tasks to ensure a smooth clinic experience and coordinate office activities with the medical team.

You will verify insurance, collect co-pays and balances, schedule appointments, and provide financial counseling as needed. Excellent communication and professionalism are essential.

Qualifications

• Minimum one year of experience in a physician practice or clinic.
• Knowledge of medical terminology and billing processes.
• Ability to communicate clearly with patients and staff.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures for internal controls.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols.
• Promotes customer satisfaction with professional communication.
• Answers phones and directs messages to maintain workflow.
• Schedules appointments and collects demographic and insurance information.
• Maintains organized records and confidentiality.
• Assists with financial counseling and payment arrangements when needed.
• Works to input accurate data into the practice management system.
• Completes assigned goals as part of clinic operations.

Skills

Customer service

Medical terminology

Communication skills

Education

Associate's degree

Tools

Practice management software

Job description

Job Summary

The coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Job Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Experience

Minimum Required

One (1) year of experience in a physician practice or clinic.

Education

Minimum Required - None

Preferred/Desired

Collegiate or medical trade completion. Associate's degree

Training

Minimum Required

Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.

Special Skills

Minimum Required

Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.