Coordinator-Customer Service II

Baptist Memorial Health Care; Huntingdon (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care is seeking a Coordinator-Customer Service to serve as the first point of contact for patients and visitors within a physician practice. The role includes administrative tasks, coordinating office activities, and assisting with financial counseling and appointment scheduling to ensure a smooth clinic experience.

Responsibilities include verifying insurance, billing support, data entry in the practice management system, and maintaining confidentiality while delivering

Qualifications

• One year of experience in a physician practice or clinic.
• Collegiate or medical trade completion; Associates Degree.
• Current knowledge of medical terminology.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles and workman's compensation protocols.
• Promotes customer satisfaction with professional communication.
• Follows corporate policies and clinic procedures.
• Answers phones and directs messages to maintain workflow.
• Calls patients to obtain payment or arrange financial plans.
• Schedules appointments and enters data into the practice management system.
• Maintains organized files and confidentiality; supports efficient workflow.
• Coordinates resources to input accurate demographic and medical data.

Skills

Excellent customer relations

Medical terminology

Communications skills

Phone etiquette

Problem solving

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows applications

Practice management system

Job description

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Overview

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Seeks help from appropriate sources when needed.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• One (1) year of experience in a physician practice or clinic.

Education

Minimum Required

• Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

• Current knowledge of medical terminology.

Special Skills

Minimum Required

• Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.