Coordinator-Customer Service: ENT

Baptist Memorial Health Care; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care is seeking a detail-oriented Billing/Insurance Clerk to verify insurance, process appointments, and reconcile payments. You will maintain billing information, handle patient financial counseling when appropriate, and ensure compliance with policies, while supporting clinic operations and timely deposits.

The role requires one year of billing/collections experience, knowledge of medical terminology, and strong English communication.

Qualifications

• One year's current experience with insurance billing or medical collection.
• Experience with medical terminology.
• Ability to communicate clearly and effectively in English.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursements.
• Performs daily/monthly close out procedures for cash balancing.
• Input accurate demographic and medical data and collect fees at time of service with patient financial counseling when appropriate.
• Maintain confidentiality and organized records to promote workflow.

Skills

Clear communication

Customer relations

Typing 30 wpm

10-key

Medical terminology

Education

Associates Degree

Tools

Windows applications

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Overview

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
• Collegiate or medical trade completion. Associates Degree

Special Skills

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
• Proficient with 10-key.

Licensure

• None