Customer Service Coordinator

Baptist Memorial Health Care Corporation; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking a Billing Clerk to support patient billing, verify insurance, and ensure accurate data entry to maintain efficient cash flow.

You will process appointments, reconcile payments, and assist patients with financial counseling while adhering to corporate policies and procedures. Strong communication and attention to detail are essential for success.

Qualifications

• One year of current experience with insurance billing and/or medical collections.
• Experience with medical terminology.
• Ability to communicate clearly in English, both written and spoken.
• Proficiency with 10-key data entry and accurate record keeping.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily/monthly close out procedures for internal controls and cash balancing.
• Maintain knowledge of co-pays, deductibles, and workers' compensation protocols for accurate billing.
• Promote professional, courteous customer service in all interactions.
• Input accurate demographic and medical data; assist patients with financial counseling.

Skills

Insurance billing

Medical terminology

Customer relations

Typing

Ten-key

Data entry

Education

Associates Degree

Tools

Windows applications

Job description

Overview

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None