Coordinator-Customer Service: Enterprise

Baptist Memorial Health Care Corporation; Jonesboro (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Jonesboro, AR seeks a billing clerk to support patient billing, insurance verification, and appointment processing. You will reconcile daily cash entries and assist with financial counseling to patients while upholding confidentiality and high service standards.

The ideal candidate has strong English communication, typing speed, basic Windows skills, and knowledge of medical terminology, with attention to accuracy and professional interaction with

Qualifications

• Typing speed and data entry skills are essential for accurate billing.
• Proficient written and spoken English for clear communication.
• Knowledge of medical terminology and insurance processes is preferred.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction with professional communication.
• Knows corporate policies related to clinic operations.
• Answers phones and directs messages to maintain workflow.
• Keeps files and records organized and confidential.
• Input demographic and medical data and assist with financial counseling.
• Carry out duties assigned by Clinic Manager and complete goals.

Skills

Typing 30 wpm

10-key data entry

Customer relations

Windows basics

Medical terminology

Education

Associates Degree

Tools

Windows applications

Job description

Overview

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Experience

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Training

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None