Customer Service Coordinator-Memphis

Baptist Memorial Health Care; Memphis (TN); On-site; USD 38,000 - 58,000; Full time

Job summary

Baptist Memorial Health Care in Memphis seeks a customer-focused Billing Clerk to support patient billing and appointments, ensuring accurate data and timely processing. The role emphasizes knowledge of departmental and corporate policies, and the ability to reconcile daily financial entries and deposits.

Minimum one year of experience with insurance billing or medical collection, and familiarity with medical terminology. Associates degree preferred.

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Skill in communicating clearly and effectively using standard English in written and verbal format.
• Collegiate or medical trade completion. Associates Degree.

Responsibilities

• Verifies insurance, communicates with carriers and regulatory agencies for reimbursement.
• Performs daily close out procedures for internal controls and cash balancing.
• Maintains knowledge of medical co-pays and deductibles and workman’s compensation protocols.
• Promotes customer satisfaction with professional communication.
• Answers phones and directs messages to maintain workflow.
• Input accurate demographic and medical data and assist with financial counseling when appropriate.
• Carry out other duties assigned by Clinic Manager and complete goals.

Skills

Clear communication

Typing 30 wpm

10-key data entry

Customer relations

Windows basics

Medical terminology

Education

Associates Degree

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Overview

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Experience

Minimum Required

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None