Coordinator-Customer Service: Cardiology

Baptist Memorial Health Care Corporation; Jonesboro (AR); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Baptist Memorial Health Care Corporation in Jonesboro, AR seeks an Insurance Billing Clerk to support patient billing, verify insurance, perform daily cash reconciliations, and ensure compliance with policy procedures. You will input accurate data, communicate with carriers, and assist with financial counseling when appropriate.

Candidates should have at least one year of billing/collection experience, knowledge of medical terminology, and proficient computer skills (Windows).

Qualifikationen

• One year of insurance billing or medical collections experience.
• Experience with medical terminology is preferred.
• Strong English communication skills, both written and verbal.

Aufgaben

• Verifies insurance and communicates with carriers for reimbursement purposes.
• Performs daily and monthly close-out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction with a professional demeanor in all communications.
• Follows corporate policies and procedures related to clinic operations.
• Answers phones and directs messages to maintain workflow.
• Keeps patient files and records organized to protect confidentiality.
• Inputs accurate demographic and medical data and assists with financial counseling when appropriate.
• Carries out duties assigned by the Clinic Manager and meets goals.

Kenntnisse

Type 30 wpm

10 key experience

Excellent customer relations

Windows applications

Medical terminology

Ausbildung

Associates Degree

Collegiate/medical trade completion

Jobbeschreibung

Overview

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None