Coordinator-Customer Service: Brookland

Baptist; Brookland (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

The Baptist Memorial Health Care Corporation is seeking a billing clerk to promote accurate billing, verify insurance, process appointments, and reconcile daily charges. This role requires precise data entry, clear written and verbal communication, and a professional approach to handling patient information.

You will work closely with the clinic team to ensure compliance with policies, provide financial counseling, answer calls, and maintain confidential records.

Qualifications

• Experience with insurance billing and/or medical collections and terminology.
• Ability to communicate clearly in English, written and verbal.
• Proficiency with basic Windows applications.
• Typing at least 30 wpm and 10-key data entry.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Process appointments and reconcile billing entries daily.
• Maintain accurate billing information and bank deposits.
• Provide financial counseling to patients when appropriate.
• Answer phones and direct messages to maintain workflow.
• Maintain organized records and ensure confidentiality.
• Input demographic and medical data accurately.
• Support Clinic Manager with additional duties.
• Close out procedures for internal controls and cash balancing.

Skills

Communication skills

Typing 30 wpm

10-key data entry

Customer relations

Windows basics

Medical terminology

Written and verbal communication

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows applications

10-key data entry

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None