Coordinator-Customer Service: Hilltop

Baptist Memorial Health Care Corporation; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking a Billing Clerk to support patient billing operations. The role requires knowledge of departmental and corporate policies, accurate data entry, and timely processing of appointments and payments.

You will verify insurance with carriers, perform daily cash balancing, maintain billing records, and assist patients with financial counseling as needed. Strong English communication, basic Windows skills, and familiarity with medical terminology are

Qualifications

• One year's experience with insurance billing and/or medical collections.
• Experience with medical terminology.
• Proficient in English written and spoken.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily cash close out procedures and balance cash.
• Maintains knowledge of copays, deductibles, and workers’ compensation protocols for billing accuracy.
• Promotes customer satisfaction with professional communication.
• Keeps clinic policy knowledge up to date and applies it to daily operations.
• Answers telephones and routes messages to maintain workflow.
• Organizes files/records to ensure confidentiality and efficiency.
• Inputs demographic and medical data accurately and assists with financial counseling when appropriate.
• Fulfills additional duties assigned by the Clinic Manager and achieves set goals.

Skills

Typing 30 wpm

10-key data entry

Customer relations

Windows applications

Medical terminology

Education

Associates Degree

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum RequiredPreferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None