Coordinator-Customer Service

Baptist; Grenada (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care Corporation in the United States is seeking a detail‑oriented billing clerk to support patient accounts. You will verify insurance, process appointments, and reconcile cash, ensuring compliance with corporate policies and accurate billing.

The role requires excellent English communication, fast data entry, and familiarity with medical terminology. You will interact with carriers, collect fees, provide financial counseling when needed, and help maintain a smooth

Qualifications

• Ability to type at least 30 wpm with accuracy.
• Experience with data entry and 10-key use for billing.
• Strong customer relations and communication skills.
• Familiarity with medical terminology and coding basics.
• Proficient with Windows applications and standard software.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily and monthly close-out procedures for controls and cash balancing.
• Maintains knowledge of co-pays and deductibles and workers' comp for billing accuracy.
• Promotes customer satisfaction with professional communication.
• Applies corporate policies relevant to clinic operations.
• Answers phones and routes messages promptly to maintain workflow.
• Keeps files and records organized while ensuring confidentiality.
• Coordinates data input, collects fees, and assists with financial counseling.
• Carries out additional duties as assigned by the Clinic Manager.
• Completes assigned goals in a timely manner.

Skills

Typing 30 wpm

10-key data entry

Customer relations

Medical terminology

Windows basics

Education

Associates Degree

Tools

Windows applications

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None