Coordinator (Bilingual Spanish)

Cross Country Search; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Cross Country Search is seeking a Bilingual Spanish Coordinator in Boston, MA to oversee administrative operations for Home Health Aides and ensure effective coordination of home health services. You will manage staff scheduling, client visit coordination, and record maintenance, serving as the liaison among office personnel, field staff, and Case Managers.

The role requires bilingual Spanish proficiency and an in-office presence in Boston, with responsibilities spanning scheduling,

Qualifications

• Strong communication, telephone, interpersonal and organizational skills are essential.
• Leadership and supervisory experience is a plus but not required.
• Ability to multitask, work independently and resolve operational issues.

Responsibilities

• Oversee Home Health Aide schedules, documentation, and daily staffing needs.
• Coordinate client visits and fill open cases within three business days.
• Prepare and distribute weekly schedules and communicate scheduling changes promptly.
• Maintain accurate client files, scheduling records, logbooks, and emergency contact information.
• Coordinate introductory nursing visits for new clients and employees as needed.
• Monitor visit compliance, timesheets, attendance, and payroll data.
• Communicate with clients, families, Case Managers, and field staff regarding scheduling changes, hospital admissions, and service needs.
• Participate in recruitment, onboarding, orientation, performance evaluations, and disciplinary processes for Home Health Aides.
• Address employee concerns and elevate serious issues to the appropriate leadership or HR personnel.
• Assist with billing processes and ensure timely submission of required documentation.
• Report workplace incidents and allegations of discrimination or abuse.
• Identify opportunities to improve operational efficiency and service quality.

Skills

Communication

Telephone

Interpersonal skills

Organizational skills

Job description

Pay Rate: $20/hour

Job Overview

Facility is seeking a Bilingual Spanish Coordinator to oversee administrative operations for Home Health Aides and ensure the effective coordination of home health services. This role is responsible for staff scheduling, client visit coordination, record maintenance, and communication between office personnel, field staff, and Case Managers.

The ideal candidate will have strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities while maintaining high standards of client satisfaction and quality care. Bilingual proficiency in Spanish is required. This is an in-office position in Boston, MA.

Key Responsibilities

• Oversee Home Health Aide schedules, documentation, and daily staffing needs.
• Coordinate client visits and fill open cases within three business days.
• Prepare and distribute weekly schedules and communicate scheduling changes promptly.
• Maintain accurate client files, scheduling records, logbooks, and emergency contact information.
• Coordinate introductory nursing visits for new clients and employees as needed.
• Monitor visit compliance, timesheets, attendance, and payroll data.
• Communicate with clients, families, Case Managers, and field staff regarding scheduling changes, hospital admissions, and service needs.
• Participate in recruitment, onboarding, orientation, performance evaluations, and disciplinary processes for Home Health Aides.
• Address employee concerns and elevate serious issues to the appropriate leadership or Human Resources personnel.
• Assist with billing processes and ensure timely submission of required documentation.
• Report workplace incidents, accidents, injuries, and allegations of discrimination or abuse.
• Identify opportunities to improve operational efficiency and service quality.

Qualifications

• Two years of experience as a coordinator or in a related role preferred.
• Strong communication, telephone, interpersonal, and organizational skills.
• Leadership and supervisory experience preferred but not required.
• Ability to multitask, work independently, and resolve operational issues.
• Computer proficiency and the ability to learn company software.
• Professional demeanor and a positive, enthusiastic attitude.
• Ability to work in person at the office in Boston, MA.

This position requires in-person office attendance and regular coordination with Home Health Aides, clients, families, Case Managers, and internal departments.