Coordinator, Assessment

Socket.dev; Holyoke (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Lifepoint Health is hiring an Assessment Coordinator to support our psychiatric care services. You will assess walk-in and phone callers, triage needs, schedule initial psychiatric assessments, and facilitate admissions and referrals within required timelines.

Join a team focused on compassionate, patient-centered care across a broad network. Requires strong customer service, excellent organization, and the ability to coordinate with the Care Coordination Manager and clinical staff.

Qualifications

• High School Diploma or GED preferred.
• Experience in a psychiatric health-care facility with chemical dependency, dual diagnosis, psychiatric, or geriatric patients preferred.
• CPR certification and de-escalation certification required within 30 days of hire.

Responsibilities

• Assess walk-in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments.
• Answer inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment.
• Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate.
• Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
• Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
• Check in patient belongings, process consent forms, and coordinate admission paperwork.Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
• Perform other duties as assigned.

Skills

Customer service

Triage

Scheduling

Communication

Data entry

Clerical tasks

Education

High School Diploma or GED preferred

Tools

CPR certification

De-escalation certification

Job description

Assessment Coordinator Position Summary

Assesses the needs of walk‑in and telephone callers, schedules initial psychiatric assessments, triages patients to appropriate services, responds to treatment inquiries, and facilitates a smooth transition into the admission process.

Essential Functions

• Assess walk‑in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders.
• Answer inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment.
• Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate.
• Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
• Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
• Check in patient belongings, process consent forms, and coordinate admission paperwork.Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
• Perform other duties as assigned.

Additional Information

• Reports to: Director of Assessment
• FLSA Status: Non‑exempt
• Requires strong customer service and triage skills to manage inquiries and coordinate admissions.

Knowledge, Skills & Abilities

• Education: High School Diploma or GED preferred.
• Experience: Previous experience in a psychiatric health‑care facility with chemical dependency, dual diagnosis, psychiatric, or geriatric patients preferred; strong clinical assessment skills required.
• Certifications: CPR and de‑escalation certification required within 30 days of hire.

About Lifepoint Health

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.