Cooling Technical Support Manager

Schneider Electric; Buffalo (NY); On-site; USD 96,000 - 144,000; Full time

Job summary

A leading company in automation machinery manufacturing is looking for a Cooling Technical Support Manager in Buffalo. This role leads a global team providing expert support for Data Center Cooling products, ensuring customer satisfaction while managing operational responsibilities. Ideal candidates will possess strong leadership and communication skills, with a focus on innovative solutions in a collaborative environment.

Benefits

Flexible work arrangements

Comprehensive benefits package

401(k) with match

Paid family leave

Employee recognition programs

Paid time off

Stock purchase options

Military leave benefits

Qualifications

• 5+ years relevant experience, including cross-functional teamwork.
• International communication experience is a plus.
• Willingness to travel up to 20% to customer sites.

Responsibilities

• Manage Motivair Service support team.
• Coordinate with teams for commissioning and issue resolution.
• Develop scope of work and quotations for customer requests.

Skills

Communication

Leadership

Problem-solving

Organizational Skills

Education

Bachelor's degree in technical or business field

Job description

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For this U.S.-based position, the expected compensation range is $96,000 - $144,000 per year, including base pay and short-term incentives.

The salary range applies to candidates within the United States. Compensation is determined based on role responsibilities, experience, skills, and education. Schneider Electric offers a comprehensive benefits package, including medical, dental, vision, life insurance, flexible work arrangements, paid family leave, 401(k) with match, employee recognition programs, holidays, paid time off, stock purchase options, and military leave benefits.

You must submit an online application to be considered. Applications are accepted until the position is filled.

Mission:

The Cooling Technical Support Manager leads a global team of Technical Support Engineers providing expert support for Data Center Cooling products. The team interfaces with Field Service Representatives, Certified Service Partners, and customers to assist with installation, operation, and application issues.

Main Responsibilities:

• Manage Motivair Service support team
• Coordinate with Front Office and Execution teams for commissioning and issue resolution
• Schedule on-site support for break-fix and commissioning activities
• Develop scope of work and quotations for customer requests and support plans
• Manage quotations for on-site and remote support
• Maintain and improve Service documentation, including Methods of Procedure (MOP) and RAMS
• Develop and monitor KPIs to identify and address process and performance gaps
• Collaborate with Customer Satisfaction, Quality, Engineering, and Marketing teams to resolve issues and improve offerings

Qualifications:

• Bachelor's degree in technical or business field
• 5+ years relevant experience, including cross-functional teamwork
• Strong communication, leadership, and influence skills within Schneider Electric and with customers
• Self-motivated, interpersonal skills, capable of managing multiple workstreams, innovative problem-solving
• International communication experience is a plus
• Strong organizational skills, attention to detail, ability to work independently
• Willingness to travel up to 20% to customer sites

Apply today to learn more about this opportunity.

Note: This job posting will remain active until the position is filled.

At Schneider Electric, we value diversity and inclusion, striving to create an equitable environment for all employees.

We uphold the highest standards of ethics and compliance, guided by our Trust Charter, which emphasizes safety, sustainability, quality, and cybersecurity. Learn more about our commitments and policies on our website.

Additional Details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Research, Consulting, and Engineering
• Industry: Automation Machinery Manufacturing