Cooling Technical Support Manager

Schneider Electric Norge AS; Buffalo (NY); On-site; USD 96,000 - 144,000; Full time

Job summary

A leading company is seeking a Cooling Technical Support Manager to lead a global team responsible for expert support on Data Center Cooling products. The role includes managing a service team, interacting with clients, and developing quality improvement plans for operational efficiency. Schneider Electric offers a competitive salary, essential benefits, and a commitment to sustainability.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Flexible work arrangements

401(k) with match

15 days of paid time off per year

Qualifications

• 5+ years of relevant experience, including cross-functional teamwork.
• Must possess strong professional and organizational skills.
• Willingness to travel up to 20% to customer locations.

Responsibilities

• Lead a global team of Technical Support Engineers.
• Manage Motivair Service support team of technical experts.
• Collaborate to develop scope of work and customer-specific requests.

Skills

Communication

Leadership

Problem Solving

Interpersonal Skills

Organizational Skills

Education

Bachelor's degree in technical discipline or business-related field

Job description

For this U.S. based position, the expected compensation range is $96,000 - $144,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Mission:

The Cooling Technical Support Manager leads a global team of Technical Support Engineers who are responsible for providing expert level support for our comprehensive Data Center Cooling product offer. The Technical Support team interfaces with Schneider Electric Field Service Representatives (FSRs) and Certified Service Partners (CSPs), as well as direct communication with customers, to provide problem solving and guidance related to the installation, operation, and application of our Cooling products.

Main Responsibilities:

• Manage Motivair Service support team of technical experts
• Interact with Front Office and Execution teams to deliver successful commissioning and resolution of issues
• Coordinate operational scheduling for on-site support of break-fix activities and commissioning/expert services
• Collaborate with Service team to develop scope of work and quotations for customer specific requests and commissioning support plans
• Develop and manage quotations for non-quality related on-site and remote support
• Organize, maintain, and drive continuous improvement to Service documentation database, including the development of Methods of Procedure (MOP and RAMS) for service activities
• Develop and monitor KPIs to identify process and performance gaps, and deploy actions for improvements
• Work jointly with Customer Satisfaction and Quality (CS&Q), Sustaining Engineering, and Product Marketing teams to resolve customer issues and improve offer quality

Qualifications:

• Bachelor's degree in technical discipline or business-related field
• 5+ years of relevant experience, including working with cross-functional teams
• Demonstrated ability to communicate, lead, and influence at all levels within Schneider Electric and with our customers
• Must be self-motivated, have good interpersonal skills, capable of managing multiple workstreams, and solving complex problems through innovative thought and experience
• International communication experience is a plus
• Strong professional and organizational skills, attention to detail, and ability to work independently
• Willingness to travel up to 20% to customer locations

Qualifications:

• Bachelor's degree in technical discipline or business-related field
• 5+ years of relevant experience, including working with cross-functional teams
• Demonstrated ability to communicate, lead, and influence at all levels within Schneider Electric and with our customers
• Must be self-motivated, have good interpersonal skills, capable of managing multiple workstreams, and solving complex problems through innovative thought and experience
• International communication experience is a plus
• Strong professional and organizational skills, attention to detail, and ability to work independently
• Willingness to travel up to 20% to customer locations

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.